Iliana Gaffney
Enigma · DISC type dicIliana is a customer success professional with over 19 years of experience, currently serving as a Principal Engagement Manager at DocuSign. With an MBA from Boston University, she focuses on the Higher Education sector. Colleagues describe her as talented, experienced, and customer-centric.
Iliana is passionate about her customers success and the positive impact of new technologies within higher education. She shows commitment to her personal network, using her platform to support friends in need, and follows developments from her alma mater and BBC News.
Unique fact: She has deep expertise in applying customer success management principles specifically to the challenges and opportunities within the Higher Education industry.
Read the full overview →How Iliana shows up
They are likely to ask many questions and look heavily for supporting proof as well as information. They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing
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Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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