Iris Vasconcelos

Activist
DISC Type : Cd

Customer Support Manager at Konecta

Lisbon Metropolitan Area, Portugal

Overview

Iris is a Customer Support Manager at Konecta with over seven years of experience in marketing, digital strategy, and SEO across global markets. A graduate of the University of Wolverhampton, her colleagues describe her as passionate, dedicated, and a perfectionist. She uniquely transitioned into marketing after earning a graduate degree in History.

She is a dedicated Patient Advocate for the narcolepsy and Idiopathic Hypersomnia communities, co-founding NapsForLife Ltd. and serving as Brand Director for the Narcolepsy Navigators Podcast. Iris is also an enthusiast of women empowerment and AI, and in her spare time, enjoys crafting poetry and writing.

Interesting fact: She accidentally found her passion for brand narratives and marketing after completing a graduate degree in History.

Personality Overview

Value Conscious

Meticulous

Perfectionist

They respond well to confident salespeople.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They care equally about the product and its potential impact.

Topics They Care About

Patient Advocacy
A passionate advocate for narcolepsy and Idiopathic Hypersomnia, co-founding NapsForLife and serving as Brand Director for the Narcolepsy Navigators podcast to empower patients.
Brand Storytelling
Combines her marketing background and love of history to create impactful narratives and foster brand engagement across diverse global markets.
Global Health Equity
Has spoken about the challenges of securing diagnosis and treatment for narcolepsy in countries like Angola, highlighting disparities in healthcare access.

Media Appearances

Iris has no verified media appearances

Work History

8-2025
Customer Support Manager at Konecta
12-2023 - 1-2026
Brand Director at Narcolepsy Navigators Podcast
9-2023
Reviewer at Future Science Group
12-2021 - 12-2023
Social Media Manager & Content Creator at Venturing Women
9-2020 - 1-2026
Co-Founder at NapsForLife Ltd.

Education

2009 - 2012
University of Wolverhampton from University of Wolverhampton
2007 - 2009
A Levels from Westminster Kingsway College

More Information

Social Presence :

Prographics :

Exp : 12 Location : Lisbon Metropolitan Area, Portugal Job Level : Middle Designation : Customer Support Manager at Konecta
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Insights For Selling To Iris

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Refer to testimonials from others in similar positions
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Avoid long winding pitches, stay objective
  • Do not give up if they are not convinced, try again with a different approach
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Iris is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Iris

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Iris move?

  • Their decision making speed is somewhere in the middle.
  • Can Iris take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Iris

Personality Compatibility


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