Iris Vasconcelos in

Iris Vasconcelos

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Customer Support Manager at Konecta
📍 Lisbon Metropolitan Area, Portugal

Iris is a Customer Support Manager at Konecta with over seven years of experience in marketing, digital strategy, and SEO across global markets. A graduate of the University of Wolverhampton, her colleagues describe her as passionate, dedicated, and a perfectionist. She uniquely transitioned into marketing after earning a graduate degree in History.

She is a dedicated Patient Advocate for the narcolepsy and Idiopathic Hypersomnia communities, co-founding NapsForLife Ltd. and serving as Brand Director for the Narcolepsy Navigators Podcast. Iris is also an enthusiast of women empowerment and AI, and in her spare time, enjoys crafting poetry and writing.

Interesting fact: She accidentally found her passion for brand narratives and marketing after completing a graduate degree in History.

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Experience
12 Years
Current Role
Customer Support Manager
Job Level
Middle
Location
Lisbon Metropolitan Area, Portugal
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Iris cares about

Patient Advocacy
A passionate advocate for narcolepsy and Idiopathic Hypersomnia, co-founding NapsForLife and serving as Brand Director for the Narcolepsy Navigators podcast to empower patients.
Brand Storytelling
Combines her marketing background and love of history to create impactful narratives and foster brand engagement across diverse global markets.
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Career

Work history

8-2025
Customer Support Manager
Konecta
12-2023 - 1-2026
Brand Director
Narcolepsy Navigators Podcast
9-2023
Reviewer
Future Science Group
12-2021 - 12-2023
Social Media Manager & Content Creator
Venturing Women
9-2020 - 1-2026
Co-Founder
NapsForLife Ltd.
In the press

Media appearances

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Education
2009 - 2012
University of Wolverhampton
University of Wolverhampton
2007 - 2009
A Levels
Westminster Kingsway College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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