Isak Englund in

Isak Englund

Commander · DISC type D
Strategic Customer Success Manager at Total Expert
📍 St Paul, Minnesota, United States

Isak Englund is a Strategic Customer Success Manager with over a decade of experience in B2B SaaS. He specializes in building strong client partnerships and has a unique background of working on both the vendor and client side, having previously used the Total Expert platform at Guaranteed Rate. He studied Global Political Economy at Beloit College.

Outside of his professional life, Isak is an active individual with a background in college soccer. He appears to enjoy working collaboratively with his team and building personal connections with customers, whom he considers friends. He has also participated in long-distance running events.

Unique fact: Before joining Total Expert, he was a key user of their platform as the Director of Marketing at a client company, Guaranteed Rate.

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Current Role
Strategic Customer Success Manager
Location
St Paul, Minnesota, United States
Personality Overview

How Isak shows up

Decisive
Risk-Taker
Very Quick

They like to move fast and expect the same from others. They take a lot of pride in personal achievements. They are not always relationship oriented.

Priorities

Topics Isak cares about

Customer Success
Manages a multi-million dollar portfolio of strategic customers, focusing on growing partnerships and achieving high net revenue retention rates.
Marketing Automation
Has extensive experience managing and creating strategies for enterprise-level marketing automation and CRM platforms for thousands of users.
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Career

Work history

2-2026
Strategic Customer Success Manager
Total Expert
12-2023 - 5-2026
Senior Customer Success Manager
Total Expert
9-2022 - 11-2023
Director of Marketing
Guaranteed Rate
5-2021 - 9-2022
CRM Marketing Manager
Guaranteed Rate
7-2019 - 5-2021
Customer Success Manager
Total Expert
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Global Political Economy
Beloit College
Washington Semester Program
American University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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