Ivo Koster
Login to view DISC.Ivo Koster is a strategic customer experience leader at Precor, a Peloton company, focused on modernizing global support with AI. Leveraging extensive experience from leading large CX organizations at Microsofts Xbox division, he excels at turning customer operations into a growth engine. People who have worked with him often call him strategic, supportive, and transformative.
Originally from the Netherlands where he studied Application Development in Amsterdam, Ivo is focused on the human element within technology. He believes support is a critical human moment in any product experience and is passionate about creating intuitive, fast, and caring customer journeys.
After his position at Microsoft was eliminated, he took a deliberate career break to study AI-enabled customer operations before starting his next role.
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