Ivo Koster

Trailblazer
DISC Type : DI

Director of Commercial Support at Precor

Seattle, Washington, United States

Overview

Ivo Koster is a strategic customer experience leader at Precor, a Peloton company, focused on modernizing global support with AI. Leveraging extensive experience from leading large CX organizations at Microsofts Xbox division, he excels at turning customer operations into a growth engine. People who have worked with him often call him strategic, supportive, and transformative.

Originally from the Netherlands where he studied Application Development in Amsterdam, Ivo is focused on the human element within technology. He believes support is a critical human moment in any product experience and is passionate about creating intuitive, fast, and caring customer journeys.

After his position at Microsoft was eliminated, he took a deliberate career break to study AI-enabled customer operations before starting his next role.

Personality Overview

Achievement-Oriented

Friendly But Fast

Assertive

They will bat for you if they come to believe in you.  They respond better to a combination of speed and relationship. They do not mind taking risks and can make hard decisions, if necessary.

Topics They Care About

AI in Customer Support
He holds certifications in AI and ethics, and frequently writes about the need for a strong operational foundation before implementing AI to avoid amplifying chaos.
CX as a Growth Engine
Focuses on simplifying customer journeys, reducing friction, and using support insights to drive product improvements and strengthen trust at a global scale.
Empathetic Leadership
Recommendations highlight his supportive nature, with former colleagues crediting him for their professional growth and for creating an environment where teams feel empowered.

Media Appearances

Ivo has no verified media appearances

Work History

1-2026
Director of Commercial Support at Precor
7-2025 - 1-2026
Layoff/position eliminated at Career Break
10-2017 - 7-2025
Director Product Quality & Services at Microsoft
9-2016 - 10-2017
Principle Supportability Program Manager – Xbox Customer Services and Support at Microsoft
5-2012 - 9-2016
Customer Experience Program Manager (XPM) – Xbox Customer Services and Support at Microsoft

Education

1994 - 1995
1st year from Amsterdam University of Applied Sciences
1989 - 1990
Application Developer from Stichting Informatica and Administratie, Amsterdam

More Information

Social Presence :

Prographics :

Exp : 16 Location : Seattle, Washington, United States Job Level : Mid-senior Designation : Director of Commercial Support at Precor
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Insights For Selling To Ivo

During A Call Or A Meeting

DO's

  • Address your competition clearly and confidently
  • Help them visualize the impact of their decision
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Don’t force involvement of other stakeholders unless it is critical
  • Don't make any commitments that you might not be able to fulfill
  • Don’t hesitate from asking them how they truly feel about your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ivo is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Ivo

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Ivo move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Ivo take some risk or not?

  • They can take risks if necessary.

You And Ivo

Personality Compatibility


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