Ivonne González in

Ivonne González

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Customer Experience Sr. Manager at Unilever
📍 Mexico City Metropolitan Area

Ivonne is a Customer Experience Senior Manager at Unilever with over 10 years of experience in logistics and consumer goods. A graduate of Universidad Iberoamericana with a degree in Business Administration, she specializes in strategic planning, business analysis, and team leadership within the CPG sector.

She is passionate about professional growth and views negotiation as an exercise in self-awareness and courage. Ivonne believes in pushing personal boundaries and embraces challenges as essential opportunities for development, demonstrating a commitment to continuous learning and self-improvement.

Unique fact: Ivonnes key lesson from her advanced negotiation training is that to truly grow, one must learn to be comfortable with being uncomfortable.

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Experience
21 Years
Current Role
Customer Experience Sr. Manager
Job Level
Middle
Location
Mexico City Metropolitan Area
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ivonne cares about

Customer Experience
Her current role is Customer Experience DSD & Retail Helados, and she holds a senior manager position in this field at Unilever.
Strategic Negotiation
Recently obtained a certificate in “The Complete Skilled Negotiator” from The Gap Partnership, highlighting it as a key area of focus.
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Career

Work history

1-2025
Customer Experience Sr. Manager
Unilever
3-2023 - 1-2026
CPFR IC DSD & TT’s IC LATAM Lead
Unilever
8-2021 - 3-2023
CPFR IC DSD
Unilever
11-2019 - 8-2021
KAE SR IC
Unilever
12-2016 - 11-2019
CD Excellence IC Leader
Unilever
In the press

Media appearances

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Education
2006 - 2007
Diploma Business Communications
Western Town College
1998 - 2002
Licenciatura en Administarción de Empresas
Universidad Iberoamericana, Ciudad de México
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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