Ivonne González

Questioner
DISC Type : c

Customer Experience Sr. Manager at Unilever

Mexico City Metropolitan Area

Overview

Ivonne is a Customer Experience Senior Manager at Unilever with over 10 years of experience in logistics and consumer goods. A graduate of Universidad Iberoamericana with a degree in Business Administration, she specializes in strategic planning, business analysis, and team leadership within the CPG sector.

She is passionate about professional growth and views negotiation as an exercise in self-awareness and courage. Ivonne believes in pushing personal boundaries and embraces challenges as essential opportunities for development, demonstrating a commitment to continuous learning and self-improvement.

Unique fact: Ivonnes key lesson from her advanced negotiation training is that to truly grow, one must learn to be comfortable with being uncomfortable.

Personality Overview

Price-Sensitive

Systematic

Cautious & Analytical

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to analyze every situation thoroughly.
 While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Customer Experience
Her current role is Customer Experience DSD & Retail Helados, and she holds a senior manager position in this field at Unilever.
Strategic Negotiation
Recently obtained a certificate in “The Complete Skilled Negotiator” from The Gap Partnership, highlighting it as a key area of focus.
Team Leadership
Lists team leadership and coaching as core skills developed through her various management roles at Unilever.

Media Appearances

Ivonne has no verified media appearances

Work History

1-2025
Customer Experience Sr. Manager at Unilever
3-2023 - 1-2026
CPFR IC DSD & TT’s IC LATAM Lead at Unilever
8-2021 - 3-2023
CPFR IC DSD at Unilever
11-2019 - 8-2021
KAE SR IC at Unilever
12-2016 - 11-2019
CD Excellence IC Leader at Unilever

Education

2006 - 2007
Diploma Business Communications from Western Town College
1998 - 2002
Licenciatura en Administarción de Empresas from Universidad Iberoamericana, Ciudad de México

More Information

Social Presence :

Prographics :

Exp : 21 Location : Mexico City Metropolitan Area Job Level : Middle Designation : Customer Experience Sr. Manager at Unilever
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Insights For Selling To Ivonne

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • If you have a lower priced product compared to the competition, call out the same
  • Share as much information as possible regarding your product

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ivonne is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Ivonne

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Ivonne move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Ivonne take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Ivonne

Personality Compatibility


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