Jace Talamantes

Enigma
DISC Type : cdi

Customer Education Program Manager at Ashby

Fort Collins, Colorado, United States

Overview

Jace Talamantes is a Customer Education Program Manager at Ashby, focusing on the entire SaaS customer journey. He is skilled in building trust and creating efficient processes, having developed key playbooks and templates for customer success teams. He holds a Bachelor of Science from Bemidji State University.

Outside of his professional life, Jace appears to have an appreciation for the outdoors, as suggested by his interests.

Unique fact: Jace graduated Magna Cum Laude, an academic honor awarded for achieving a GPA between 3. 70 and 3. 90.

Personality Overview

Persuasive & Assertive

Fast Follower

Hard To Convince

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are likely to ask many questions and look heavily for supporting proof as well as information. They are generally strong communicators and are not easy to convince.

Topics They Care About

Customer Education
Currently leads the Customer Education program at Ashby and creates content to help users understand the product, as seen in his posts about new features.
Recruiting Technology
His work involves educating users on advanced recruiting tools, including Ashby's Recruiting Planner and automated permission models.
Customer Journey Mapping
He takes pride in documenting customer-journey milestones to create a consistent and valuable experience for all users.

Media Appearances

Jace has no verified media appearances

Work History

2-2025
Customer Education Program Manager at Ashby
7-2023 - 2-2025
Customer Success Manager at Ashby
11-2022 - 6-2023
Senior Customer Success Manager at Crosschq
1-2022 - 11-2022
Customer Success Manager at Crosschq
8-2019 - 1-2022
Customer Success Manager at Paycor

Education

Bachelor of Science (B.S.) from Bemidji State University
Associate's degree from Riverland Community College

More Information

Social Presence :

Prographics :

Exp : 9 Location : Fort Collins, Colorado, United States Job Level : Middle Designation : Customer Education Program Manager at Ashby
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Insights For Selling To Jace

During A Call Or A Meeting

DO's

  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming
  • Use a combination of data as well as stories for your pitch, a ppt might not be necessary

DONT's

  • Avoid making offhand commitments, understand the root of their concerns first
  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jace is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Jace

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Jace move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Jace take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Jace

Personality Compatibility


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