Jack Day in

Jack Day

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Director of Customer Success at Deskpro
📍 London, England, United Kingdom

Jack Day is a Director of Customer Success with over seven years of SaaS experience. He specializes in driving client adoption, retention, and value for diverse portfolios, from SMBs to Fortune 500 companies. An alumnus of the University of Leicester, he has a proven track record at companies like Freshworks and Workiva.

He has successfully leveraged his background in History to build a thriving career in the technology and SaaS sectors.

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Experience
14 Years
Current Role
Director of Customer Success
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jack cares about

Customer Value Realization
Focuses on ensuring clients achieve measurable ROI from their solutions, drawing on his experience with global brands and leading media agencies.
SaaS Adoption & Retention
Specializes in developing strategies to help SaaS clients drive product adoption, increase retention rates, and secure long-term value from their investments.
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Career

Work history

11-2025
Director of Customer Success
Deskpro
5-2022 - 8-2025
Lead - Customer Success
Freshworks
3-2021 - 5-2022
Enterprise Customer Success Manager
Workiva
8-2018 - 3-2021
Customer Success Manager
Mediaocean
2-2016 - 8-2018
Customer Support Team Lead
Mediaocean
In the press

Media appearances

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Education

Jack has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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