Jack Marsden

Balancer
DISC Type : S

Head of Product Design, Trade and Purchase & Payments at ASOS.com

Greater London, England, United Kingdom

Overview

Jack Marsden is the Head of Product Design at ASOS. com, overseeing the Trade and Purchase & Payments groups. With a background from Bournemouth University and experience at Net-a-Porter, he has deep expertise in e-commerce design. He is recognized for being thoughtful and successfully scaling his team.

Jack initiated a collaborative event with designers from major brands like Moonpig, Ocado, and Trainline to share insights on shipping products and overcoming common challenges.

Personality Overview

Empathetic

Slow To Decisions

Diplomatic

They like following the process even if it takes time to reach any conclusion.  They are courteous and respectful but practical. They are willing to make long-term decisions.

Topics They Care About

Shipping at Speed
He hosted a meetup with designers from Moonpig, Ocado, and Trainline specifically to discuss the challenges and strategies of shipping products quickly and efficiently.
Product Design Talent
He is actively involved in hiring and growing the design team at ASOS and is described as being thoughtful and process-oriented in his recruitment efforts.
E-commerce Payments UX
His current role focuses on leading product design for the "Purchase & Payments" groups at ASOS, indicating a deep focus on the transaction experience.

Media Appearances

Jack has no verified media appearances

Work History

10-2024
Head of Product Design, Trade and Purchase & Payments at ASOS.com
5-2022 - 10-2024
Lead Product Designer (Managerial) at ASOS.com
12-2019 - 6-2022
Senior Product Designer (Managerial) at ASOS.com
2-2015 - 11-2016
UX Designer at THE NET-A-PORTER GROUP
11-2011 - 3-2015
Web Analyst at THE NET-A-PORTER GROUP

Education

BSc Hons 2.1 from Bournemouth University

More Information

Social Presence :

Prographics :

Exp : 15 Location : Greater London, England, United Kingdom Job Level : Mid-senior Designation : Head of Product Design, Trade and Purchase & Payments at ASOS.com
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Insights For Selling To Jack

During A Call Or A Meeting

DO's

  • Be very observant about how they perceive the risk in the decision
  • Unless they are the decision maker, bring other stakeholders into the process early
  • Be personal and polite and slightly formal

DONT's

  • Skip mentioning details that are confusing
  • Ensure that you don’t seem disinterested when speaking to them
  • Don’t try to be overly social in the early interactions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jack is

  • Low-risk, adoption by others and strong collaterals matter the most to them.
  • Will you ever get a clear answer from Jack

  • They never refuse directly, they push out the decisions or just go quiet.

Insights For Deal Planning

    How fast (or slow) will Jack move?

  • They can be some of the slowest decision makers.
  • Can Jack take some risk or not?

  • They have no risk-appetite and prefer to take safe decisions.

You And Jack

Personality Compatibility


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