Jack Miller

Galvanizer
DISC Type : Id

SVP Global Professional Services at OpenText

Denver Metropolitan Area, United States

Overview

Jack is a senior executive with extensive experience leading global technology practices, notably managing an $11k-person, $700M SAP practice at Cognizant. He is an alumnus of Indiana University Bloomington. Colleagues describe him as an outstanding people-manager with strategic clarity and a laser focus on client success.

He served as the first-ever Chief Customer Officer for SAP Hana, creating the global customer success model that is still in use today.

Personality Overview

Persuader

Trusting

Self-Assured

They are not against taking risks and can make tough decisions when required.
  They are more likely to accept new and exciting technologies. They prefer to ensure that they are in control of the situation.

Topics They Care About

Customer Experience
As the first Chief Customer Officer for SAP Hana, he has a foundational belief in engineering a human-centric customer journey, from consumer-grade app experiences to enterprise interactions.
SAP Transformation
Has deep expertise in the SAP ecosystem, having led Cognizant's Global SAP Practice and driven S/4HANA conversions and digital transformation for major clients.
Global P&L Management
Directly responsible for managing a $700M P&L with $1B in pull-through revenue, focusing on bookings, margin, and customer satisfaction for a large global team.

Media Appearances

Jack has no verified media appearances

Work History

9-2025
SVP Global Professional Services at OpenText
6-2023
Global SAP Practice Head at Cognizant
Practice Head: SAP Americas at Cognizant
Vice President, Enterprise Applications Consulting Head at Cognizant
Chief Customer Officer for SAP Hana at SAP

Education

Bachelor of Arts - BA from Indiana University Bloomington

More Information

Social Presence :

Prographics :

Exp : 1 Location : Denver Metropolitan Area, United States Job Level : Leadership Designation : SVP Global Professional Services at OpenText
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Insights For Selling To Jack

During A Call Or A Meeting

DO's

  • Present testimonials from existing customers about their experience with your product
  • Talk about other customers and how they have derived value from your product
  • You might need to keep the conversation on track, they tend to slide off-topic

DONT's

  • Don’t be excessively objective, focus on building a story first
  • Don’t hesitate from asking questions, but take a friendly and warm approach
  • Don’t rely too much on what they promise, make your own deductions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jack is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Jack

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Jack move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Jack take some risk or not?

  • If necessary, they will be ready to take risks.

You And Jack

Personality Compatibility


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