Lisa Boyle

Enthusiast
DISC Type : i

SVP, Customer Support Revenue Programs at OpenText

Whitby, Ontario, Canada

Overview

Lisa Boyle serves as the Senior Vice President of Customer Support Revenue Programs at OpenText, where she leads global teams focused on maintenance, cloud renewals, and customer retention. She leverages her expertise to drive significant revenue growth. She holds a Master of Library & Information Science from Western University.

Her academic background in Library and Information Science provides her with a unique perspective on data organization and knowledge management in a tech environment.

Personality Overview

Amiable & Agreeable

Non-Confrontational

Story Driven

They agree with others often, so exercise caution when relying on their word.  They are more about building relationships than just cutting deals. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Customer Retention
Her senior leadership role is centered on managing global maintenance and cloud renewals, which are fundamental to customer loyalty and long-term value.
Revenue Programs
She is directly responsible for designing and executing programs that generate revenue through the customer support and success functions at OpenText.
Global Team Leadership
Her experience involves managing and directing large, globally distributed teams focused on critical revenue and customer support objectives.

Media Appearances

Lisa has no verified media appearances

Work History

SVP, Customer Support Revenue Programs at OpenText
Director, NA Revenue Programs at OpenText

Education

1996 - 1998
Master of Library & Information Science (M.L.I.S.) from Western University
1992 - 1996
Bachelor of Arts (B.A.) from Lakehead University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Whitby, Ontario, Canada Job Level : Leadership Designation : SVP, Customer Support Revenue Programs at OpenText
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Insights For Selling To Lisa

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Invite them for a lunch or a drink/coffee
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Avoid overloading them with too much information
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lisa is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Lisa

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Lisa move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Lisa take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Lisa

Personality Compatibility


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