Joe Federline

Energizer
DISC Type : I

SVP Customer Success Services at OpenText at OpenText

Greater Boston, United States

Overview

As SVP of Customer Success Services at OpenText, Joe Federline leads customer journey management with over 20 years of experience in enterprise content management and cloud services. A Providence College graduate, he is described by colleagues as brilliant, creative, and communicative, focusing on making digital transformation accessible for clients.

Outside of his executive role, Joe is an active hockey player. He has a keen interest in sports medicine and the process of recovery from complex athletic injuries, having personally returned to the ice after significant knee surgery.

Unique fact: Joe is a passionate advocate for the L. O. V. E. ™ by OpenText program, a framework designed to enhance customer success planning and value realization.

Personality Overview

Imaginative

Relationship Oriented

Enthusiastic

They are really good at seeing what the long-term impacts of their decisions could be.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are friendly, approachable and love to make new connections.

Topics They Care About

Customer Success
He leads a team focused on the end-to-end customer journey and believes the path to success is navigating the post-purchase journey with customers.
Digital Transformation
He is passionate about building strong partnerships to make digital transformation accessible and helps clients navigate challenges to achieve results.
Cloud Services
His career includes leading enterprise cloud services on a global scale and he actively promotes sessions on topics like private cloud migration.

Media Appearances

Joe has no verified media appearances

Work History

7-2024
SVP Customer Success Services at OpenText at OpenText
7-2023 - 7-2024
VP, Customer Success Services at OpenText at OpenText
9-2019 - 7-2023
VP Enterprise Managed Services at OpenText
10-2014 - 7-2017
Vice President, eDiscovery Management Services at Recommind is now OpenText
10-2009 - 10-2014
Director of eDiscovery Services at Recommind is now OpenText

Education

1995 - 1999
BS from Providence College

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater Boston, United States Job Level : Leadership Designation : SVP Customer Success Services at OpenText at OpenText
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Insights For Selling To Joe

During A Call Or A Meeting

DO's

  • Be friendly and entertaining in your conversation
  • Do some small talk, ask them how things are going on their side
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be excessively objective, be a storyteller
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joe is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Joe

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Joe move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Joe take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Joe

Personality Compatibility


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