With over 25 years in customer services, Jackie Welsh is the Head of Customer Services at Affinity Water. She is passionate about enhancing the customer experience, creating inclusive services for all, and empowering her teams. She focuses on using data and customer insights to drive meaningful change and deliver results.
Jackie is a multi-award-winning leader, recognized with a Silver Award at the UK Complaint Handling Awards for Customer Insight Strategy and a European award for Best Customer Insight Initiative.
Jackie Welsh
Head of Customer Services at Affinity Water
Folkestone, England, United Kingdom
Overview
Topics They Care About
Customer Experience
Her entire career of over 25 years has been dedicated to improving the customer journey and delivering excellent service.
Inclusive Service Design
Passionate about creating an 'inclusive service' for all customers, with a particular focus on identifying and supporting those in vulnerable situations.
Data-Driven Strategy
Leverages customer insight to drive change, a strategy that has earned her multiple industry awards for customer insight initiatives.
Media Appearances
Jackie has no verified media appearances
Work History
5-2018
Head of Customer Services at Affinity Water
8-2000
Head of Revenue & Collections at Affinity Water
Education
Jackie has no verified education history
More Information
Social Presence :
Prographics :
Exp : 25
Location : Folkestone, England, United Kingdom
Job Level : Mid-senior
Designation : Head of Customer Services at Affinity Water
