Jackie Welsh
Head of Customer Services at Affinity Water
📍 Folkestone, England, United Kingdom
With over 25 years in customer services, Jackie Welsh is the Head of Customer Services at Affinity Water. She is passionate about enhancing the customer experience, creating inclusive services for all, and empowering her teams. She focuses on using data and customer insights to drive meaningful change and deliver results.
Jackie is a multi-award-winning leader, recognized with a Silver Award at the UK Complaint Handling Awards for Customer Insight Strategy and a European award for Best Customer Insight Initiative.
Read the full overview →Experience
25 Years
Current Role
Head of Customer Services
Job Level
Mid-senior
Location
Folkestone, England, United Kingdom
Personality Overview
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Priorities
Topics Jackie cares about
Customer Experience
Her entire career of over 25 years has been dedicated to improving the customer journey and delivering excellent service.
Inclusive Service Design
Passionate about creating an 'inclusive service' for all customers, with a particular focus on identifying and supporting those in vulnerable situations.
Career
Work history
5-2018
Head of Customer Services
Affinity Water
8-2000
Head of Revenue & Collections
Affinity Water
In the press
Media appearances
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Education
Jackie has no verified education history
Social presence
Other Affinity Water Employees
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