Jade Meneve

Inquirer
DISC Type : dc

Experience Design CoE Lead at ING Nederland

Netherlands

Overview

Jade Meneve leads a team of over 40 designers and researchers as the Head of Experience Design at ING Netherlands. Her mission is to elevate design standards in the banking industry by implementing customer-centric strategies. She holds Masters degrees in both Industrial Design and from the Solvay Brussels School of Economics and Management.

Outside of her core role, Jade is passionate about fostering the next generation of designers, leading initiatives like a roadshow to top universities to connect with students. She champions a leadership philosophy based on honesty with her team, pragmatic perfectionism, and continuous self-reflection to foster growth.

Unique fact: Early in her career, Jade was hired to design the official trophy for the 2015 European Plastics Innovation Awards.

Personality Overview

Upfront

Hard To Convince

ROI Conscious

They care equally about the product and its potential impact.  They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Topics They Care About

CX Strategy
She leads the growth and implementation of customer experience strategy at ING, celebrating initiatives like CX Day to emphasize its importance across the company.
Developing Design Talent
Passionate about attracting new talent, she has led an ING Design roadshow at universities and frequently posts about the importance of finding and nurturing designers.
Data & Design Collaboration
She actively fosters collaboration between her design teams and data analytics departments, believing expertise from different fields is essential to crafting personal customer experiences.

Media Appearances

Jade has no verified media appearances

Work History

4-2024
Experience Design CoE Lead at ING Nederland
4-2021 - 4-2024
Chapter Lead User Experience & Design at ING
6-2020 - 4-2021
Lead UX Researcher | Agile Advocate at ING
4-2019 - 6-2020
Product owner | User experience designer at ING
2-2016 - 7-2017
User Experience Designer at Namahn

Education

2014 - 2016
Master's Degree from Solvay Brussels School of Economics and Management
2012 - 2014
Master's degree from Ecole nationale supérieure des Arts visuels de 'La Cambre'

More Information

Social Presence :

Prographics :

Exp : 8 Location : Netherlands Job Level : Middle Designation : Experience Design CoE Lead at ING Nederland
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Insights For Selling To Jade

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Tell them that you are there to help them create visible impact within their organization
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jade is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Jade

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Jade move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Jade take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Jade

Personality Compatibility


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