Jaime Ortiz Sedano

With over 15 years of experience in the BPO and contact center industry, Jaime is a manager specializing in training, quality, and operational excellence. He has a proven record of managing large teams, reducing training costs by 30%, and increasing market share. People who have worked with him describe him as a high-driven, supportive, and exceptional leader.

Jaime is committed to continuous professional development, having recently earned several certifications in Agile methodologies and Project Management from Google. This focus on upskilling demonstrates his dedication to staying current with industry best practices and driving transformation.

Unique fact: A former colleague has worked with Jaime at three different companies, a testament to his strong professional reputation and the positive impact he has on his teams.