James Avery in

James Avery

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Senior Director of Customer Experience at Pax8
📍 Denver Metropolitan Area, United States

James is the Senior Director of Customer Experience at Pax8, where he helps Managed Service Providers grow through strategic planning. He has progressed through several roles within the company, leveraging his BA in Business Administration from Metropolitan State University of Denver and a Microsoft Azure Fundamentals certification.

Outside of his tech career, James has a diverse background that includes being an Eagle Scout with Troop 457. His past experience as an Operations Manager for a DJ service also suggests a passion for music and event management.

Unique fact: James is an Eagle Scout, an achievement reflecting years of dedication to community service and leadership.

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Experience
7 Years
Current Role
Senior Director of Customer Experience
Job Level
Senior
Location
Denver Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics James cares about

Customer Experience
His entire career progression at Pax8, from Regional Sales Manager to Senior Director, has been focused on enhancing the customer experience for partners.
MSP Growth Strategy
His professional focus is on helping MSPs understand the competitive environment and grow their businesses through strategic planning.
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Career

Work history

1-2025
Senior Director of Customer Experience
Pax8
12-2023 - 1-2025
Director of Customer Experience
Pax8
4-2022 - 12-2023
Regional Sales Manager
Pax8
6-2013 - 12-2018
Operations Manager
DJ Guy
3-2017 - 9-2017
Project Manager
Citywide Roofing and Exteriors
In the press

Media appearances

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Education
2011 - 2017
BA
Metropolitan State University of Denver
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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