James Avery

Collaborator
DISC Type : si

Senior Director of Customer Experience at Pax8

Denver Metropolitan Area, United States

Overview

James is the Senior Director of Customer Experience at Pax8, where he helps Managed Service Providers grow through strategic planning. He has progressed through several roles within the company, leveraging his BA in Business Administration from Metropolitan State University of Denver and a Microsoft Azure Fundamentals certification.

Outside of his tech career, James has a diverse background that includes being an Eagle Scout with Troop 457. His past experience as an Operations Manager for a DJ service also suggests a passion for music and event management.

Unique fact: James is an Eagle Scout, an achievement reflecting years of dedication to community service and leadership.

Personality Overview

Consensus Builder

Fair-minded

Example Driven

Win-win scenarios can appeal strongly to them.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. They are more likely to go for proven solutions.

Topics They Care About

Customer Experience
His entire career progression at Pax8, from Regional Sales Manager to Senior Director, has been focused on enhancing the customer experience for partners.
MSP Growth Strategy
His professional focus is on helping MSPs understand the competitive environment and grow their businesses through strategic planning.
International Leadership
He relocated from the US to the UK to lead and grow the Pax8 team, indicating a focus on global team management and expansion.

Media Appearances

James has no verified media appearances

Work History

1-2025
Senior Director of Customer Experience at Pax8
12-2023 - 1-2025
Director of Customer Experience at Pax8
4-2022 - 12-2023
Regional Sales Manager at Pax8
6-2013 - 12-2018
Operations Manager at DJ Guy
3-2017 - 9-2017
Project Manager at Citywide Roofing and Exteriors

Education

2011 - 2017
BA from Metropolitan State University of Denver

More Information

Social Presence :

Prographics :

Exp : 7 Location : Denver Metropolitan Area, United States Job Level : Senior Designation : Senior Director of Customer Experience at Pax8
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Summarize the key points at the end of the conversation
  • When asking them questions, sound relatable and informal
  • Show them how they look good by making this decision

DONT's

  • Don’t sound very transactional
  • Don’t push them to make decisions very fast, let them take their time
  • Don’t ask too many questions that sound too dry and objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from James

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will James move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can James take some risk or not?

  • They probably won’t put a lot at risk.

You And James

Personality Compatibility


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