James Birch

Energizer
DISC Type : I

IT Service Delivery Manager at Finning UK & Ireland

West Midlands, England, United Kingdom

Overview

James is an IT Service Delivery Manager with over a decade of experience leading modernization and cost optimization initiatives. He excels in managing multi-stakeholder environments within global companies and holds a VMware Certified Professional certification.

He has progressed through several global roles at Finning, from leading hybrid cloud services to managing unified communications and collaboration globally.

Personality Overview

Relationship Oriented

Enthusiastic

Believer

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are people oriented, friendly and like creating new connections. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

IT Service Modernization
His experience focuses on leading companies through modernization to improve service while planning for the future.
Global Service Delivery
Has held multiple global roles at Finning, including managing unified communications, collaboration, and hybrid cloud services.
Strategic Cost Optimization
A key part of his stated expertise is optimizing costs while improving service delivery and strategic budgeting.

Media Appearances

James has no verified media appearances

Work History

2-2025
IT Service Delivery Manager at Finning UK & Ireland
6-2023 - 2-2025
Employee Productivity Service Manager - UKI at Finning
7-2022 - 6-2023
Service Manager, Global Unified Communications & Collaboration at Finning
4-2021 - 7-2022
Global Hybrid Cloud Services Lead at Finning
10-2017 - 10-2018
Hosting and Storage Engineer at Interserve

Education

James has no verified education history

More Information

Social Presence :

Prographics :

Exp : 10 Location : West Midlands, England, United Kingdom Job Level : Middle Designation : IT Service Delivery Manager at Finning UK & Ireland
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Share some stories about how you you have helped people in similar positions succeed
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Don’t be excessively objective, be a storyteller
  • Avoid cutting into their flow
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from James

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will James move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can James take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And James

Personality Compatibility


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