James Costello

Observer
DISC Type : ic

Senior Director, Client Success at Bluewave Technology Group

Bridgeport, Pennsylvania, United States

Overview

James Costello is the Senior Director of Client Success at Bluewave Technology Group, a technology advisory and lifecycle management company. He is a strategic partner to clients, overseeing the entire customer journey from onboarding to renewal. He previously served as Director of Client Experience at Helm Partners and studied Organizational Management at Cabrini University.

Personality Overview

Curious

Assertive

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Client Lifecycle Management
His role explicitly involves overseeing the entire customer lifecycle, from the initial onboarding process through to contract renewal, making this a core professional focus.
Strategic Technology Advisory
Works at Bluewave Technology Group, which specializes in providing strategic advice on cloud, network, and communications solutions to help businesses grow and improve efficiency.
Customer Success
His career progression, from Director to Senior Director of Client Success, highlights his deep expertise in ensuring clients achieve their desired outcomes while using his company's services.

Media Appearances

James has no verified media appearances

Work History

2-2026
Senior Director, Client Success at Bluewave Technology Group
1-2023 - 2-2026
Director, Client Success at Bluewave Technology Group
9-2021 - 3-2023
Director - Client Experience at Helm Partners
5-2013 - 1-2018
Operations Analyst at Expert Technology Associates
5-2012 - 1-2022
Installation Manager at Helm Partners

Education

2001 - 2003
Organizational Management from Cabrini University
1995 - 1998
Education details unavailable from Montgomery County Community College

More Information

Social Presence :

Prographics :

Exp : 23 Location : Bridgeport, Pennsylvania, United States Job Level : Senior Designation : Senior Director, Client Success at Bluewave Technology Group
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Help them realize that there is no personal risk in making this decision
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from James

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will James move?

  • They like to analyze well and then make their decisions.
  • Can James take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And James

Personality Compatibility


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