James Miller

Energizer
DISC Type : I

Senior Client Success Manager at Vita Mojo

London, England, United Kingdom

Overview

James is a Senior Client Success Manager at Vita Mojo, specializing in managing key client relationships within the tech industry. His career shows a clear progression through customer success roles at companies like Cognism and City Relay. He holds a Bachelor of Arts from the University of Southampton.

At a previous fast-growing tech start-up, he contributed to a 20% increase in marginal income across his portfolio.

Personality Overview

Believer

Big Picture Person

Relationship Oriented

They are always positive and upbeat, so take their promises with a pinch of salt.  They are really good at seeing what the long-term impacts of their decisions could be. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Client Success Strategy
His entire career is focused on owning key client relationships, ensuring service adoption, and driving high retention rates.
Revenue Optimization
Has direct experience using market analysis, pricing, and channel management to devise strategies that increase client revenue.
Operational Efficiency
In a previous role, he was responsible for analyzing and improving operational efficiencies for a large portfolio of properties.

Media Appearances

James has no verified media appearances

Work History

11-2024
Senior Client Success Manager at Vita Mojo
12-2021 - 11-2024
Client Success Manager at Vita Mojo
1-2021 - 12-2021
Customer Success Manager at Cognism
7-2019 - 1-2021
Client Success Manager at City Relay
6-2018 - 6-2019
Senior Operations Associate at Hostmaker

Education

2008 - 2011
Bachelor of Arts (B.A.) from University of Southampton
2006 - 2008
A Level from The Sixth Form College Farnborough

More Information

Social Presence :

Prographics :

Exp : 8 Location : London, England, United Kingdom Job Level : Middle Designation : Senior Client Success Manager at Vita Mojo
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Do some small talk, ask them how things are going on their side

DONT's

  • Don’t assume a yes just because they have not said no
  • Avoid overloading them with too much detail
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from James

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will James move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can James take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And James

Personality Compatibility


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