James Raymund S.

Commander
DISC Type : D

Global Service Desk Manager / Senior Manager at World Vision

Metro Manila, National Capital Region, Philippines

Overview

James has no verified overview

Personality Overview

Very Quick

Decisive

Impact-Driven

They are not always relationship oriented.  They like to move fast and expect the same from others. More than the product, they care about the impact of the product.

Topics They Care About

James has no verified topics they care about

Media Appearances

James has no verified media appearances

Work History

8-2025
Global Service Desk Manager / Senior Manager at World Vision
3-2023
Instructor - ITIL Service Management at ActiveLearning Inc.
9-2021 - 8-2025
Product Support Manager / IT Manager at World Vision
7-2019 - 8-2021
Service Manager / IT Service Management Lead at Accenture
4-2016 - 6-2019
Service Delivery Consultant and ITIL Process Governance Lead at Hewlett Packard Enterprise

Education

1-2021 - 7-2024
Master of Technology Management from University of the Philippines
2006 - 2010
Bachelor's Degree from Asia Pacific College

More Information

Social Presence :

Prographics :

Exp : 15 Location : Metro Manila, National Capital Region, Philippines Job Level : Middle Designation : Global Service Desk Manager / Senior Manager at World Vision
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Insights For Selling To James Raymund

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Hold your ground without indulging in one-upmanship
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James Raymund is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from James Raymund

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will James Raymund move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can James Raymund take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And James Raymund

Personality Compatibility


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