James Smith

Trailblazer
DISC Type : ID

Vice President, Professional Services, Americas at Kaltura

New York, New York, United States

Overview

James Smith is a seasoned technology leader with over 28 years of experience, currently serving as the Vice President of Professional Services, Americas at Kaltura. He specializes in managing complex application and infrastructure projects, a skill honed at companies like Weight Watchers and Dell. Colleagues describe him as organized, diligent, and pragmatic, with a strong focus on detail.

He earned a Bachelor of Arts degree in Social Sciences from Stony Brook University.

Unique fact: A former colleague highlighted his critical role in successfully delivering on a complex, five-million-dollar client deal.

Personality Overview

Friendly But Fast

Values Relationships

Charismatic

A combination of speed and relationship gets the best response from them.  They are charming and can persuade others to support their decisions. They will fight for you if they come to believe in you.

Topics They Care About

SaaS Implementation
He leads the client implementation service delivery for Kaltura's SaaS video platform throughout the Americas and is actively hiring for his team.
Video Platforms
As a core member of Kaltura's management team, he is deeply involved in the mission of enhancing video experiences for enterprise and education clients.
Team Leadership
Manages a team of implementation managers and actively posts about hiring senior project managers and directors, indicating a focus on building and leading his group.

Media Appearances

James has no verified media appearances

Work History

6-2012
Vice President, Professional Services, Americas at Kaltura
11-2009 - 6-2012
Project Manager - Enterprise IT at Weight Watchers
4-2007 - 11-2009
Senior Program Manager, Professional Services @Dell Computers at Computer Generated Solutions
4-2005 - 3-2007
Senior Manager, Technology Operations @ Platform Learning Inc. at Computer Generated Solutions
6-2002 - 12-2004
Director, Information Systems at Thomson Media

Education

BA from Stony Brook University

More Information

Social Presence :

Prographics :

Exp : 24 Location : New York, New York, United States Job Level : Senior Designation : Vice President, Professional Services, Americas at Kaltura
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Give them control of the sales process
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Talk about yourself and some of your achievements at the start of the conversation

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Avoid unnecessary negativity or slowness
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from James

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will James move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can James take some risk or not?

  • If necessary, they will be ready to take risks.

You And James

Personality Compatibility


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