James Smith CPCU

Questioner
DISC Type : c

Director - AI Engineering at Arch Capital Services LLC

Rochester, New York Metropolitan Area, United States

Overview

James is the Director of AI Engineering at Arch Capital Services, leveraging his expertise in data analytics and data science. A graduate of Georgia Institute of Technology with a CPCU certification, he has a track record of leading teams to develop data-driven solutions. People who have worked with him describe him as a key partner and leader with strong technical ability.

Beyond his technical career, James was a decorated student leader and athlete in college. He was recognized as a Hobart Heritage Scholar for his leadership in the classroom and the wider community, showing a long-standing commitment to both academic and extracurricular excellence. He also has a background in competitive sports.

Unique fact: James earned two Varsity Football letters during his time in college.

Personality Overview

Systematic

Price-Sensitive

Not Easily Convinced

They prefer to analyze every situation thoroughly.
  It is quite likely of them to ask for pricing or other concessions. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

AI in Insurance
He leads AI engineering at an S&P 500 insurance company and focuses on using AI to make a real business impact.
Data-Driven Solutions
His team develops and integrates data services and models that provide real-time predictive analytic solutions for the business.
Team Leadership
He has a history of creating and leading technical teams, including teaching courses to his colleagues on development tools like Git/Github.

Media Appearances

James has no verified media appearances

Work History

10-2025
Director - AI Engineering at Arch Capital Services LLC
1-2024 - 10-2025
Manager, Strategic Analytics Services at Arch Capital Services LLC
2-2022 - 1-2024
Manager, Data Analytics at StrongArm Tech
8-2018 - 2-2022
Data Analyst at Norges Bank Investment Management
10-2016 - 8-2018
Analyst - Support and Control at Norges Bank Investment Management

Education

2021 - 2024
Master of Science - MS from Georgia Institute of Technology
2015 - 2016
Graduate Certificate from Baruch College

More Information

Social Presence :

Prographics :

Exp : 11 Location : Rochester, New York Metropolitan Area, United States Job Level : Mid-senior Designation : Director - AI Engineering at Arch Capital Services LLC
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Share as much information as possible regarding your product
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from James

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will James move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can James take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And James

Personality Compatibility


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