James Toney

Inquirer
DISC Type : cd

Senior 2nd Line Deskside Support Analyst at The Nursing and Midwifery Council

London Area, United Kingdom

Overview

An experienced IT professional with over 20 years in technical support and service management across public and private sectors. Specializing in ITSM, ITIL-based delivery, and asset management, he holds a BSc (Hons) from Middlesex University. He focuses on making technology accessible and reliable for users.

Outside of his technical roles, he shows an interest in fostering healthy work environments, sharing insights on preventing burnout and the importance of rest. He has also dedicated time to volunteering, providing crucial IT support to a global health charity, supporting users across London and international offices.

Unique fact: He once managed his own IT consultancy, providing service management and project implementation support for various businesses.

Personality Overview

Judgemental

Upfront

Hard To Convince

They can be nudged to make faster decisions by offering what they value.  They care equally about the product and its potential impact. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

IT Service Management
A core specialty mentioned throughout his professional summary and work history, focusing on ITIL-based service delivery and process improvement.
Process Automation
He has improved self-service portals and automated workflows to streamline support, and managed a major asset management system upgrade.
IT Asset Management
Identified as a key area of his expertise, he has managed large-scale device rollouts, migrations, and complete asset lifecycle processes.

Media Appearances

James has no verified media appearances

Work History

4-2017
Senior 2nd Line Deskside Support Analyst at The Nursing and Midwifery Council
1-2017 - 3-2017
2nd Line Deskside Support Analyst (Secondment) at The Nursing and Midwifery Council
4-2016 - 3-2017
1st Line Service Desk Analyst at The Nursing and Midwifery Council
4-2016 - 10-2017
Managing Director & IT Consultant at BullHorn Consultancy Ltd
10-2015 - 4-2016
IT Specialist Volunteer at Tropical Health and Education Trust (THET)

Education

2001 - 2005
BSc (Hons) from Middlesex University
1996 - 2001
A Levels and GCSEs from Rugby School

More Information

Social Presence :

Prographics :

Exp : 20 Location : London Area, United Kingdom Job Level : Mid-senior Designation : Senior 2nd Line Deskside Support Analyst at The Nursing and Midwifery Council
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Highlight the competitive differentiation of your product
  • Refer to testimonials from others in similar positions

DONT's

  • Avoid long winding pitches, stay objective
  • Don't try too hard to get friendly, let it happen with time
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from James

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will James move?

  • Their decision making speed is somewhere in the middle.
  • Can James take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And James

Personality Compatibility


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