James Toney in

James Toney

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Senior 2nd Line Deskside Support Analyst at The Nursing and Midwifery Council
📍 London Area, United Kingdom

An experienced IT professional with over 20 years in technical support and service management across public and private sectors. Specializing in ITSM, ITIL-based delivery, and asset management, he holds a BSc (Hons) from Middlesex University. He focuses on making technology accessible and reliable for users.

Outside of his technical roles, he shows an interest in fostering healthy work environments, sharing insights on preventing burnout and the importance of rest. He has also dedicated time to volunteering, providing crucial IT support to a global health charity, supporting users across London and international offices.

Unique fact: He once managed his own IT consultancy, providing service management and project implementation support for various businesses.

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Experience
20 Years
Current Role
Senior 2nd Line Deskside Support Analyst
Job Level
Mid-senior
Location
London Area, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics James cares about

IT Service Management
A core specialty mentioned throughout his professional summary and work history, focusing on ITIL-based service delivery and process improvement.
Process Automation
He has improved self-service portals and automated workflows to streamline support, and managed a major asset management system upgrade.
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Career

Work history

4-2017
Senior 2nd Line Deskside Support Analyst
The Nursing and Midwifery Council
1-2017 - 3-2017
2nd Line Deskside Support Analyst (Secondment)
The Nursing and Midwifery Council
4-2016 - 3-2017
1st Line Service Desk Analyst
The Nursing and Midwifery Council
4-2016 - 10-2017
Managing Director & IT Consultant
BullHorn Consultancy Ltd
10-2015 - 4-2016
IT Specialist Volunteer
Tropical Health and Education Trust (THET)
In the press

Media appearances

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Education
2001 - 2005
BSc (Hons)
Middlesex University
1996 - 2001
A Levels and GCSEs
Rugby School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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