Janet Cassar

Critic
DISC Type : C

Director, Customer Success at Microsoft

Montreal, Quebec, Canada

Overview

Janet is a customer-centric IT professional with over a decade of experience, currently leading as a Director of Customer Success at Microsoft. Holding masters degrees from both Aix-Marseille University and Université de Sherbrooke, she excels at building trusted client relationships. Colleagues frequently describe her as enthusiastic, energetic, and detail-oriented.

She is deeply committed to diversity and inclusion, which she actively supports through her advisory role in the mentorship program at CS Ladies. Janet is passionate about fostering community and celebrating initiatives that promote equality, as shown in her engagement with International Womens Day.

Unique fact: Janet is a recipient of the SPOT Award from Broadcom, given for exemplary performance that exceeds standard expectations.

Personality Overview

Objective Thinker

Critic

Negotiator

It is very likely that they will negotiate pricing or other important terms.  They enjoy working alone and do not rely on others very often. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

Customer-centricity
Her career focus for over 10 years, supported by her Director role and a Certified Customer Success Manager (CCSM) certification.
Mentorship & Inclusion
Serves as a Mentorship Program Advisor for CS Ladies and actively posts about her passion for diversity, equity, and inclusion.
Applied AI
Recently earned a Microsoft Copilot certification and shares content about the practical infrastructure and economic decisions required to scale AI.

Media Appearances

Janet has no verified media appearances

Work History

9-2022
Director, Customer Success at Microsoft
9-2021
Mentorship Program Advisor at CS Ladies
9-2020 - 9-2022
Manager, Sales and Customer Success at Broadcom Inc.
9-2018 - 9-2020
Customer Success Manager Lead at Broadcom Inc.
9-2018 - 11-2018
Principal, Customer Experience Manager at CA Technologies

Education

1-2009 - 6-2010
Masters 2 from Aix-Marseille University
2008 - 2010
Masters from Université de Sherbrooke

More Information

Social Presence :

Prographics :

Exp : 18 Location : Montreal, Quebec, Canada Job Level : Mid-senior Designation : Director, Customer Success at Microsoft
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Insights For Selling To Janet

During A Call Or A Meeting

DO's

  • Be ready for penetrating questions and critical examination of your pitch
  • Be ready to answer many clarity-seeking questions and requests for information
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Don't give superficial answers, they are easily rattled by them
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Janet is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Janet

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Janet move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Janet take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Janet

Personality Compatibility


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