Janet Cassar in

Janet Cassar

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Director, Customer Success at Microsoft
📍 Montreal, Quebec, Canada

Janet is a customer-centric IT professional with over a decade of experience, currently leading as a Director of Customer Success at Microsoft. Holding masters degrees from both Aix-Marseille University and Université de Sherbrooke, she excels at building trusted client relationships. Colleagues frequently describe her as enthusiastic, energetic, and detail-oriented.

She is deeply committed to diversity and inclusion, which she actively supports through her advisory role in the mentorship program at CS Ladies. Janet is passionate about fostering community and celebrating initiatives that promote equality, as shown in her engagement with International Womens Day.

Unique fact: Janet is a recipient of the SPOT Award from Broadcom, given for exemplary performance that exceeds standard expectations.

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Experience
18 Years
Current Role
Director, Customer Success
Job Level
Mid-senior
Location
Montreal, Quebec, Canada
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Janet cares about

Customer-centricity
Her career focus for over 10 years, supported by her Director role and a Certified Customer Success Manager (CCSM) certification.
Mentorship & Inclusion
Serves as a Mentorship Program Advisor for CS Ladies and actively posts about her passion for diversity, equity, and inclusion.
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Career

Work history

9-2022
Director, Customer Success
Microsoft
9-2021
Mentorship Program Advisor
CS Ladies
9-2020 - 9-2022
Manager, Sales and Customer Success
Broadcom Inc.
9-2018 - 9-2020
Customer Success Manager Lead
Broadcom Inc.
9-2018 - 11-2018
Principal, Customer Experience Manager
CA Technologies
In the press

Media appearances

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Education
1-2009 - 6-2010
Masters 2
Aix-Marseille University
2008 - 2010
Masters
Université de Sherbrooke
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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