Janet Marcela Cuevas Schonbrunn

Critic
DISC Type : C

Senior Claims Manager - Life Protection at Zurich Insurance

Benito Juárez, Mexico City, Mexico

Overview

Janet is a Senior Claims Manager at Zurich Insurance, specializing in data analytics and process improvement. A Lean Six Sigma Master Black Belt with a Masters in IT Administration from Tecnológico de Monterrey, she is described by colleagues as a competent and precise leader dedicated to implementing innovative, technology-driven solutions.

After seven impactful years building the Claims LatAm team, she recently accepted a new global challenge within the Life Protection division.

Personality Overview

Critic

Objective Thinker

ROI Driven

It is very likely that they will negotiate pricing or other important terms.  They prefer to do logical analysis and value evidence over emotions. They enjoy working alone and do not rely on others very often.

Topics They Care About

Claims Process Automation
Her profile highlights extensive experience in process improvement, automation initiatives, and implementing new technologies for claims flows, backed by a Lean Six Sigma certification.
Global Insurance Operations
She recently transitioned from a long-term Latin American regional leadership role to a global position within Zurich's Life Protection claims team, indicating a new focus on worldwide strategy.
Data-Driven Solutions
With a background in Business Intelligence and a focus on data analytics, she is highly motivated to solve problems with innovative, data-backed solutions.

Media Appearances

Janet has no verified media appearances

Work History

7-2025
Senior Claims Manager - Life Protection at Zurich Insurance
6-2020 - 7-2025
Governance QA & Operational Claims LatAm Leader at Zurich Insurance
11-2018 - 6-2020
Operarional Excellece Claims LatAm Leader at Zurich Insurance
4-2017 - 11-2018
Claims Manager LATAM at QBE Insurance
2-2016 - 4-2017
Gerente de Inteligencia de Negocios at Zurich Insurance Company Ltd

Education

2008 - 2011
Maestria en Administración de Tecnologías de Información from Tecnológico de Monterrey
2000 - 2005
Licenciatura en Administración de Empresas from Tecnológico de Monterrey

More Information

Social Presence :

Prographics :

Exp : 20 Location : Benito Juárez, Mexico City, Mexico Job Level : Middle Designation : Senior Claims Manager - Life Protection at Zurich Insurance
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Insights For Selling To Janet Marcela

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Be ready for penetrating questions and critical examination of your pitch
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Janet Marcela is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Janet Marcela

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Janet Marcela move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Janet Marcela take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Janet Marcela

Personality Compatibility


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