Janet Marcela Cuevas Schonbrunn in

Janet Marcela Cuevas Schonbrunn

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Senior Claims Manager - Life Protection at Zurich Insurance
📍 Benito Juárez, Mexico City, Mexico

Janet is a Senior Claims Manager at Zurich Insurance, specializing in data analytics and process improvement. A Lean Six Sigma Master Black Belt with a Masters in IT Administration from Tecnológico de Monterrey, she is described by colleagues as a competent and precise leader dedicated to implementing innovative, technology-driven solutions.

After seven impactful years building the Claims LatAm team, she recently accepted a new global challenge within the Life Protection division.

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Experience
20 Years
Current Role
Senior Claims Manager - Life Protection
Job Level
Middle
Location
Benito Juárez, Mexico City, Mexico
Personality Overview

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Priorities

Topics Janet cares about

Claims Process Automation
Her profile highlights extensive experience in process improvement, automation initiatives, and implementing new technologies for claims flows, backed by a Lean Six Sigma certification.
Global Insurance Operations
She recently transitioned from a long-term Latin American regional leadership role to a global position within Zurich's Life Protection claims team, indicating a new focus on worldwide strategy.
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Career

Work history

7-2025
Senior Claims Manager - Life Protection
Zurich Insurance
6-2020 - 7-2025
Governance QA & Operational Claims LatAm Leader
Zurich Insurance
11-2018 - 6-2020
Operarional Excellece Claims LatAm Leader
Zurich Insurance
4-2017 - 11-2018
Claims Manager LATAM
QBE Insurance
2-2016 - 4-2017
Gerente de Inteligencia de Negocios
Zurich Insurance Company Ltd
In the press

Media appearances

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Education
2008 - 2011
Maestria en Administración de Tecnologías de Información
Tecnológico de Monterrey
2000 - 2005
Licenciatura en Administración de Empresas
Tecnológico de Monterrey
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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