Pedro Antonio Muro Diaz

Questioner
DISC Type : c

Chief Claims Officer (CCO) at Zurich MEXICO at Zurich Insurance

México, Mexico

Overview

Pedro Antonio Muro Diaz is the Chief Claims Officer at Zurich Mexico, with over 30 years of experience in the insurance sector. He is known for leading strategic transformations to optimize processes, reduce costs, and enhance customer satisfaction. He is an alumnus of IPADE Business School and Tecnológico de Monterrey.

He has driven major operational improvements, including increasing the customer Net Promoter Score (NPS) by 25 points and achieving budget savings of over 7%.

Personality Overview

Cautious & Analytical

Systematic

Not Easily Convinced

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to fully evaluate every situation. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Customer Experience
He focuses on elevating client satisfaction and providing certainty, which is demonstrated by a significant 25-point increase in the company's Net Promoter Score (NPS).
Operational Efficiency
He has a proven track record of reducing costs and enhancing efficiency, achieving budget savings of over 7% through strategic negotiations and process improvements.
Digital Transformation
He champions the implementation of technology and digitalization to automate processes, improve adjuster efficiency, and allow for remote claims assessment through video calls.

Media Appearances

Pedro has no verified media appearances

Work History

6-2023
Chief Claims Officer (CCO) at Zurich MEXICO at Zurich Insurance
3-2021 - 6-2023
Director de Siniestros en Zurich México / Head of Claims at Zurich Mexico at Zurich Insurance
9-2020 - 3-2021
Director Adjunto de Siniestros / Deputy Claims Director at Zurich Mexico at Zurich Insurance
11-2018 - 9-2020
Director de Siniestros Autos y Daños Express / Head of Motor Claims & Non Motor Express at Zurich Insurance
8-2018 - 10-2018
Chief Claims Officer (Ad Interim) at Zurich Insurance

Education

2019 - 2020
Programa de Alta Dirección AD-1 from IPADE Business School
2021 - 8-2021
Diplomado Insurance Business Management / Programa Integral de Seguros from Tecnológico de Monterrey

More Information

Social Presence :

Prographics :

Exp : 30 Location : México, Mexico Job Level : Leadership Designation : Chief Claims Officer (CCO) at Zurich MEXICO at Zurich Insurance
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Insights For Selling To Pedro Antonio

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pedro Antonio is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Pedro Antonio

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Pedro Antonio move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Pedro Antonio take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Pedro Antonio

Personality Compatibility


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