Pedro Antonio Muro Diaz
Questioner · DISC type cPedro Antonio Muro Diaz is the Chief Claims Officer at Zurich Mexico, with over 30 years of experience in the insurance sector. He is known for leading strategic transformations to optimize processes, reduce costs, and enhance customer satisfaction. He is an alumnus of IPADE Business School and Tecnológico de Monterrey.
He has driven major operational improvements, including increasing the customer Net Promoter Score (NPS) by 25 points and achieving budget savings of over 7%.
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They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to fully evaluate every situation. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.
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Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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