Pedro Antonio Muro Diaz in

Pedro Antonio Muro Diaz

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Chief Claims Officer (CCO) at Zurich MEXICO at Zurich Insurance
📍 México, Mexico

Pedro Antonio Muro Diaz is the Chief Claims Officer at Zurich Mexico, with over 30 years of experience in the insurance sector. He is known for leading strategic transformations to optimize processes, reduce costs, and enhance customer satisfaction. He is an alumnus of IPADE Business School and Tecnológico de Monterrey.

He has driven major operational improvements, including increasing the customer Net Promoter Score (NPS) by 25 points and achieving budget savings of over 7%.

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Experience
30 Years
Current Role
Chief Claims Officer (CCO) at Zurich MEXICO
Job Level
Leadership
Location
México, Mexico
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Pedro cares about

Customer Experience
He focuses on elevating client satisfaction and providing certainty, which is demonstrated by a significant 25-point increase in the company's Net Promoter Score (NPS).
Operational Efficiency
He has a proven track record of reducing costs and enhancing efficiency, achieving budget savings of over 7% through strategic negotiations and process improvements.
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Career

Work history

6-2023
Chief Claims Officer (CCO) at Zurich MEXICO
Zurich Insurance
3-2021 - 6-2023
Director de Siniestros en Zurich México / Head of Claims at Zurich Mexico
Zurich Insurance
9-2020 - 3-2021
Director Adjunto de Siniestros / Deputy Claims Director at Zurich Mexico
Zurich Insurance
11-2018 - 9-2020
Director de Siniestros Autos y Daños Express / Head of Motor Claims & Non Motor Express
Zurich Insurance
8-2018 - 10-2018
Chief Claims Officer (Ad Interim)
Zurich Insurance
In the press

Media appearances

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Education
2019 - 2020
Programa de Alta Dirección AD-1
IPADE Business School
2021 - 8-2021
Diplomado Insurance Business Management / Programa Integral de Seguros
Tecnológico de Monterrey
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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