Jason Bridge

Inspirer
DISC Type : di

Senior Director Analyst, Customer Service & Support at Gartner

Long Valley, New Jersey, United States

Overview

Jason is a Senior Director Analyst at Gartner with 20 years of experience in business communications, SaaS, Generative AI, and digital transformation. His expertise lies in Contact Center as a Service (CCaaS) and customer experience. People who have worked with him describe him as charismatic, empathetic, and an indispensable leader with deep technical knowledge.

Originally from Long Valley, New Jersey, Jason resides west of New York City with his wife and two children. Outside of his professional life, he is passionate about attending live music events, snow skiing, and traveling with his family. He earned his degree in Psychology from Penn State University.

In his free time, Jason is the drummer for his classic and current rock cover band, Gaslight.

Personality Overview

Fast Adopter

Generous

Decisive

They measure a product on its merit but can be influenced by strong testimonials.  They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

AI in Customer Service
He frequently writes and shares Gartner research on how generative AI is transforming the customer service and support industry, focusing on balancing value and feasibility.
Contact Center Tech
His primary focus at Gartner is Contact Center as a Service (CCaaS), and he has extensive prior experience in product management and sales for contact center solutions.
Customer Experience
He helps clients evolve customer experience metrics and improve omnichannel customer journeys to drive measurable improvements in service delivery.

Media Appearances

Gartner challenges assumption that AI will be cheaper than human support. Featured in Customer Experience Dive

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Jason Bridge – Gartner Expert Profile. Featured in Gartner

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Work History

6-2024
Senior Director Analyst, Customer Service & Support at Gartner
2023 - 2024
Principal Solution Strategist at LiveVox
2-2022 - 3-2023
Head of Contact Center Product Management at Avaya
7-2017 - 2-2022
Senior Director, Solution Consulting and Customer Experience Sales Team at Avaya
9-2014 - 7-2017
Senior Director, Digital Transformation - Global Accounts at Avaya

Education

1990 - 1994
Psychology from Penn State University

More Information

Social Presence :

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Exp : 33 Location : Long Valley, New Jersey, United States Job Level : Senior Designation : Senior Director Analyst, Customer Service & Support at Gartner
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Insights For Selling To Jason

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Get them to a point where they are ready to bat for your product internally
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don't be unorganized, be prepared for the pitch
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jason is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Jason

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Jason move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Jason take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Jason

Personality Compatibility


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