Jason Bridge in

Jason Bridge

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Senior Director Analyst, Customer Service & Support at Gartner
📍 Long Valley, New Jersey, United States

Jason is a Senior Director Analyst at Gartner with 20 years of experience in business communications, SaaS, Generative AI, and digital transformation. His expertise lies in Contact Center as a Service (CCaaS) and customer experience. People who have worked with him describe him as charismatic, empathetic, and an indispensable leader with deep technical knowledge.

Originally from Long Valley, New Jersey, Jason resides west of New York City with his wife and two children. Outside of his professional life, he is passionate about attending live music events, snow skiing, and traveling with his family. He earned his degree in Psychology from Penn State University.

In his free time, Jason is the drummer for his classic and current rock cover band, Gaslight.

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Experience
33 Years
Current Role
Senior Director Analyst, Customer Service & Support
Job Level
Senior
Location
Long Valley, New Jersey, United States
Personality Overview

How Jason shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jason cares about

AI in Customer Service
He frequently writes and shares Gartner research on how generative AI is transforming the customer service and support industry, focusing on balancing value and feasibility.
Contact Center Tech
His primary focus at Gartner is Contact Center as a Service (CCaaS), and he has extensive prior experience in product management and sales for contact center solutions.
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Career

Work history

6-2024
Senior Director Analyst, Customer Service & Support
Gartner
2023 - 2024
Principal Solution Strategist
LiveVox
2-2022 - 3-2023
Head of Contact Center Product Management
Avaya
7-2017 - 2-2022
Senior Director, Solution Consulting and Customer Experience Sales Team
Avaya
9-2014 - 7-2017
Senior Director, Digital Transformation - Global Accounts
Avaya
In the press

Media appearances

Gartner challenges assumption that AI will be cheaper than human support. Featured in Customer Experience Dive
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Jason Bridge – Gartner Expert Profile. Featured in Gartner
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Education
1990 - 1994
Psychology
Penn State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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