Jason Hiebl
Editor · DISC type CSJason Hiebl is the Senior Director of Customer Success and Services Product Management at Extreme Networks, where he leads go-to-market strategy and development for service products. A key focus of his role is innovating with AI Service Agents. His career includes leadership positions at ServiceNow and Dell, and he holds an MBA from Michigan State University.
His academic background suggests a strong interest in applied problem-solving, having placed second in a Global Logistics Case Competition. During his undergraduate studies, he was involved with community organizations like United Way and Habitat for Humanity, showcasing a passion for social impact.
Jason is pioneering the use of AI Service Agents to create intelligent, automated customer support experiences.
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They do not like taking risks at all and go for proven options in the end. They are quite aware of their needs and limitations, so they are unlikely to over-promise. They are always well-planned and adopt a systematic approach.
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Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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