Jason Hiebl in

Jason Hiebl

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Senior Director, Customer Success and Services Product Management at Extreme Networks
📍 Austin, Texas, United States

Jason Hiebl is the Senior Director of Customer Success and Services Product Management at Extreme Networks, where he leads go-to-market strategy and development for service products. A key focus of his role is innovating with AI Service Agents. His career includes leadership positions at ServiceNow and Dell, and he holds an MBA from Michigan State University.

His academic background suggests a strong interest in applied problem-solving, having placed second in a Global Logistics Case Competition. During his undergraduate studies, he was involved with community organizations like United Way and Habitat for Humanity, showcasing a passion for social impact.

Jason is pioneering the use of AI Service Agents to create intelligent, automated customer support experiences.

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Experience
26 Years
Current Role
Senior Director, Customer Success and Services Product Management
Job Level
Senior
Location
Austin, Texas, United States
Personality Overview

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Priorities

Topics Jason cares about

AI in Customer Support
A primary focus of his current role is driving innovation by developing AI Service Agents to automate and enhance customer support experiences.
Customer Success
His career at Extreme Networks and ServiceNow has centered on developing services and strategies to help customers maximize value and achieve business objectives.
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Career

Work history

8-2021
Senior Director, Customer Success and Services Product Management
Extreme Networks
1-2018 - 7-2021
Head of Product Marketing for Customer Success, Professional Services, and Value Management
ServiceNow
4-2015 - 12-2017
Senior Product Manager, Services Strategy and Innovation
ServiceNow
1-2011 - 4-2015
Global Product Director
Dell, Inc.
6-2006 - 1-2011
Senior Partner Alliance Manager
Dell, Inc.
In the press

Media appearances

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Education
MBA
Michigan State University - Eli Broad College of Business
BS
Milwaukee School of Engineering
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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