Jaspreet Singh in

Jaspreet Singh

Go-getter · DISC type d
Head Of Support, SuccessFactors Recruiting & Onboarding at SAP Labs India
📍 Bengaluru, Karnataka, India

Jaspreet Singh leads Global Support for SuccessFactors Recruiting & Onboarding at SAP Labs India. He excels at building and scaling new support teams, and partners with product management to define roadmaps based on customer needs. Described by colleagues as a constructive leader, he holds a B. Tech from the National Institute of Technology, Jalandhar.

He is actively exploring how Agentic AI can redefine customer issue resolution, moving beyond traditional scripted AI to create autonomous, adaptive support systems.

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Experience
20 Years
Current Role
Head Of Support, SuccessFactors Recruiting & Onboarding
Job Level
Mid-senior
Location
Bengaluru, Karnataka, India
Personality Overview

How Jaspreet shows up

Direct & Candid
Fast-Paced
Challenger

They care equally about the product and its potential impact. They don’t always try to control the conversation but neither do they like yielding it fully. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Priorities

Topics Jaspreet cares about

AI in Customer Support
He recently presented on how Agentic AI is redefining customer issue resolution and participated in a panel on AI's impact on the customer support business.
Support Transformation
Presented the "Support Transformation Blueprint" at an SAP summit, focusing on AI-powered innovations to transform the real-time support experience for customers.
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Career

Work history

5-2019
Head Of Support, SuccessFactors Recruiting & Onboarding
SAP Labs India
6-2017 - 6-2019
Global Functional Manager
SAP Labs India
4-2013 - 6-2017
GSC Operations Manager
SAP Labs India
3-2009 - 3-2012
Associate Manager
SAP
8-2006 - 3-2009
Principal Support Consultant
SAP
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2000 - 2004
B.Tech
National Institute of Technology, Jalandhar
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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