Javier Garcia Verdous in

Javier Garcia Verdous

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Global Head of Remote Channel- Contact Center at Santander
📍 São Paulo, São Paulo, Brazil

Javier Garcia Verdous is a global executive at Santander with over 28 years of experience in financial services, specializing in business transformations focused on customer experience, team development, and sustainable financial results. Colleagues describe him as competent, dedicated, and strategic, with a human-centric approach to leadership.

He has a keen interest in fostering entrepreneurship and innovation, demonstrated by his participation in events like Empreende Brazil. He frequently travels for his global role, having recently visited operations in Mexico and Chile to connect with local teams. A recommendation notes he successfully maintains a rich and active family life.

He completed specialized training on building a service-oriented culture at the Disney Institute in Orlando, USA.

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Current Role
Global Head of Remote Channel- Contact Center
Job Level
Mid-senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Javier cares about

Customer-Centric Service
His career focuses on customer experience and operations. His unique training includes a course from the Disney Institute on building a service culture.
Global Team Leadership
As a global head, he leads multicultural teams and often visits local operations, including recent trips to Mexico and Chile to connect directly with his teams.
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Career

Work history

12-2025
Global Head of Remote Channel- Contact Center
Santander
12-2024 - 12-2025
Sr Head Rede Comercial Grande São Paulo & Litoral
Santander Brasil
3-2023 - 12-2024
Sr Head Rede Comercial SP Metropolitana
Santander Brasil
4-2022 - 3-2023
Superintendente Executivo Rede Comercial - SP Metropolitana
Santander Brasil
5-2020 - 4-2022
Superintendente Executivo Rede Digital Direct
Santander Brasil
In the press

Media appearances

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Education
2013 - 2013
Master em Gestão de Negócios III
Insper Instituto de Ensino e Pesquisa
2012 - 2012
Master em Gestão de Negócios II
Insper Instituto de Ensino e Pesquisa
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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