Jeff Dixon

Visionary
DISC Type : Ds

Senior Vice President - Retail & E-Commerce Business Services at Teleperformance

Cumming, Georgia, United States

Overview

Jeff Dixon is a seasoned executive specializing in CX and digital transformation for the retail and e-commerce sectors. Described by peers as a strategic and visionary leader, he has a long history of driving growth for global BPO providers. His early career was focused on pioneering Voice over IP technology.

Jeff is a family-oriented individual who is deeply proud of his childrens accomplishments. He is inspired by seeing them engage in "servant leadership, " a value he clearly holds in high regard. His posts suggest a strong appreciation for family and celebrating their successes in life and business.

Unique fact: In the early days of IP Telephony, he was rifle-focused on teaching people about the promise of the new technology.

Personality Overview

Goal-Oriented

Direct & Assertive

Early Adopter

They might take some time to make their mind up but once they do, they don't change it easily.  They are very professional in their approach and can weigh multiple perspectives together. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

AI in CX
Actively shares examples of how Agentic AI can be used to innovate customer experience and HR processes for retail clients.
Digital Transformation
His career is centered on guiding clients from traditional voice and email support to fully integrated, digital omni-channel customer experiences.
Servant Leadership
He publicly celebrates servant leadership, indicating it's a core personal and professional value.

Media Appearances

Jeff has no verified media appearances

Work History

5-2023
Senior Vice President - Retail & E-Commerce Business Services at Teleperformance
7-2017 - 4-2022
SVP & General Manager at IBEX
7-2014 - 6-2017
SVP Business Development - US & Nearshore at Atento
1-2010 - 7-2013
VP of Sales at Stream Global Services
9-2008 - 10-2009
Chief Strategy Officer - Senior VP Sales & Marketing - Executive Board Member at U4EA Technologies

Education

Jeff has no verified education history

More Information

Social Presence :

Prographics :

Exp : 14 Location : Cumming, Georgia, United States Job Level : Leadership Designation : Senior Vice President - Retail & E-Commerce Business Services at Teleperformance
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Insights For Selling To Jeff

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't go over them unless you are left with no other option
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jeff is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Jeff

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Jeff move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Jeff take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Jeff

Personality Compatibility


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