Juan Antonio Olivares

Critic
DISC Type : C

Contact Center Head at Celular Express

Roma Norte, Ciudad de México, México, Mexico

Overview

Juan Antonio is a results-driven director with over 15 years of experience leading customer experience, operations, and digital transformation initiatives in the telecom, banking, and retail sectors. Educated with an MBA from Tecnológico de Monterrey, colleagues describe him as a creative executive and a natural leader.

He has a strong background in building dynamic teams and re-engineering processes to enhance customer engagement and drive business growth through innovative technology and operational efficiency.

As a respected industry expert, Juan has served as a judge for the most important BPO and Contact Center awards event in Mexico.

Personality Overview

ROI Driven

Information Seeker

Critic

They prefer to analyze logically and value objective facts over emotions.  They don’t appreciate bells and whistles unless backed by data. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Digital Transformation
He founded DTCX Soluciones and LikeNuuk, companies specializing in guiding enterprises through their digital transformation journey, focusing on automation and process systematization.
Customer Experience (CX)
His entire career is focused on transforming traditional customer service into a modern, omnichannel customer experience, a frequent topic in his professional posts.
AI in CX
Actively promotes knowledge sharing on the application of Artificial Intelligence (IA) within the customer experience sector, showing a focus on emerging technologies.

Media Appearances

Juan has no verified media appearances

Work History

11-2024
Contact Center Head at Celular Express
3-2019
Director at DTCX Soluciones: Digital Transformation & Customer Experience
3-2016
Consultor Servicio al Cliente y Transformación Digital at Instituto Mexicano de Teleservicios
3-2019 - 9-2025
Director general at LikeNuuk
7-2016 - 2-2019
Director de Negocio / Operaciones at ATENTO México

Education

2008 - 2011
MBA from Tecnológico de Monterrey
2004 - 2005
Diplomado from Tecnológico de Monterrey

More Information

Social Presence :

Prographics :

Exp : 14 Location : Roma Norte, Ciudad de México, México, Mexico Job Level : Mid-senior Designation : Contact Center Head at Celular Express
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Insights For Selling To Juan Antonio

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don't give superficial answers, they are easily rattled by them
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Juan Antonio is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Juan Antonio

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Juan Antonio move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Juan Antonio take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Juan Antonio

Personality Compatibility


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