Jeff Harris in

Jeff Harris

Critic · DISC type C
Senior Manager, Customer Experience at Pharmacy Technician Certification Board (PTCB)
📍 Baltimore, Maryland, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
16 Years
Current Role
Senior Manager, Customer Experience
Job Level
Middle
Location
Baltimore, Maryland, United States
Personality Overview

How Jeff shows up

Information Seeker
Objective Thinker
Precise

Unless the value is proven by data, they are unlikely to value fancy features. They enjoy working alone and do not rely on others very often. They prefer to do logical analysis and value evidence over emotions.

Priorities

Topics Jeff cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

4-2021
Senior Manager, Customer Experience
Pharmacy Technician Certification Board (PTCB)
2-2018 - 4-2021
Manager of Customer Contact Center
Pharmacy Technician Certification Board (PTCB)
3-2016 - 2-2018
Customer Service Coordinator
Pharmacy Technician Certification Board (PTCB)
8-2013 - 3-2016
Customer Service Assistant
Pharmacy Technician Certification Board (PTCB)
6-2011 - 12-2011
Intern
IDI, LLC. & Hammer Consulting
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2010 - 2012
Master of Arts
Salisbury University
2007 - 2010
Bachelor of Arts
University of Maryland Baltimore County
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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