Jenn Pais in

Jenn Pais

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Sr Director Customer Service Experience at Anywhere Real Estate Inc.
📍 Roseville, California, United States

Jenn Pais is a an experienced IT leader, currently serving as Sr Director of Customer Service Experience at Anywhere Real Estate Inc. Her career includes directing enterprise service delivery and production engineering at major retailers like Williams-Sonoma and Gap Inc. She is an ITIL-certified graduate of the University of California, Berkeley.

Jenn has demonstrated a commitment to leveraging technology for maximum value, notably through her advisory role at PeopleCert, where she focused on integrating DevOps and ITSM. A former colleague praised her as a great manager and mentor whose knowledge of information technology is unsurpassed.

She has a background managing the full spectrum of IT infrastructure, from mainframes and networking to workstations and service desks across corporate, retail, and distribution environments.

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Experience
33 Years
Current Role
Sr Director Customer Service Experience
Job Level
Senior
Location
Roseville, California, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jenn cares about

Customer Experience
Her current role as Sr Director of Customer Service Experience highlights her focus on enhancing customer satisfaction and support systems in the real estate sector.
IT Service Management
Holds ITIL v3 and v4 certifications and served on an ITSM advisory board, showing a deep commitment to structured IT service delivery and best practices.
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Career

Work history

8-2021
Sr Director Customer Service Experience
Anywhere Real Estate Inc.
4-2024 - 11-2025
DevOps & ITSM Advisory Board Member
PeopleCert
10-2007 - 7-2021
Director Enterprise Service Delivery
Williams-Sonoma, Inc.
1-1991 - 10-2007
Sr. Director Production Engineering & Delivery
Gap Inc
3-2003 - 1-2006
Director Infrastructure Logistics
Gap Inc
In the press

Media appearances

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Education
1985 - 1989
BA
University of California, Berkeley
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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