Jenn Pais

Supporter
DISC Type : s

Sr Director Customer Service Experience at Anywhere Real Estate Inc.

Roseville, California, United States

Overview

Jenn Pais is a an experienced IT leader, currently serving as Sr Director of Customer Service Experience at Anywhere Real Estate Inc. Her career includes directing enterprise service delivery and production engineering at major retailers like Williams-Sonoma and Gap Inc. She is an ITIL-certified graduate of the University of California, Berkeley.

Jenn has demonstrated a commitment to leveraging technology for maximum value, notably through her advisory role at PeopleCert, where she focused on integrating DevOps and ITSM. A former colleague praised her as a great manager and mentor whose knowledge of information technology is unsurpassed.

She has a background managing the full spectrum of IT infrastructure, from mainframes and networking to workstations and service desks across corporate, retail, and distribution environments.

Personality Overview

Risk-averse

Calm

Thoughtful In Approach

They usually go by the book, following all rules and procedures.  They are unlikely to become strong champions as they don't prefer pushing other people. Their motivation stems from the impact that their decisions can have on the organization.


Topics They Care About

Customer Experience
Her current role as Sr Director of Customer Service Experience highlights her focus on enhancing customer satisfaction and support systems in the real estate sector.
IT Service Management
Holds ITIL v3 and v4 certifications and served on an ITSM advisory board, showing a deep commitment to structured IT service delivery and best practices.
Enterprise Infrastructure
Previously managed all infrastructure at Gap Inc. , including mainframe, servers, storage, and networking, demonstrating comprehensive expertise in large-scale enterprise systems.

Media Appearances

Jenn has no verified media appearances

Work History

8-2021
Sr Director Customer Service Experience at Anywhere Real Estate Inc.
4-2024 - 11-2025
DevOps & ITSM Advisory Board Member at PeopleCert
10-2007 - 7-2021
Director Enterprise Service Delivery at Williams-Sonoma, Inc.
1-1991 - 10-2007
Sr. Director Production Engineering & Delivery at Gap Inc
3-2003 - 1-2006
Director Infrastructure Logistics at Gap Inc

Education

1985 - 1989
BA from University of California, Berkeley

More Information

Social Presence :

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Exp : 33 Location : Roseville, California, United States Job Level : Senior Designation : Sr Director Customer Service Experience at Anywhere Real Estate Inc.
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Insights For Selling To Jenn

During A Call Or A Meeting

DO's

  • Show willingness to accommodating their needs or requests
  • Pause and ask them if they have any questions
  • Use phrases like ‘others say that’, ‘zero risk in’, ‘seen proof of’ etc.

DONT's

  • Don’t rush them to make quick decisions
  • Avoid saying anything that sounds like a risky proposition
  • Don’t don the salesperson avatar, be the friendly advisor instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jenn is

  • Low risk, approval of other stakeholders and successful process-based evaluation are most important for them.
  • Will you ever get a clear answer from Jenn

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Jenn move?

  • They do not like to rush, so they could be slow in making decisions.
  • Can Jenn take some risk or not?

  • They are risk-averse and like to make decisions that others support.

You And Jenn

Personality Compatibility


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