Jenney Shen

Critic
DISC Type : C

Head of Customer Experience at Freedom Mortgage

Bethesda, Maryland, United States

Overview

Jenney has no verified overview

Personality Overview

Critic

Objective Thinker

Precise

They don’t appreciate bells and whistles unless backed by data.  They like to do things independently and don’t look for support from others. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Jenney has no verified topics they care about

Media Appearances

Jenney has no verified media appearances

Work History

5-2022
Head of Customer Experience at Freedom Mortgage
11-2021 - 3-2022
Vice President, Single Family Mortgage at Fannie Mae
2-2021 - 11-2021
Interim Chief Customer Officer at Fannie Mae
9-2016 - 2-2021
Vice President, Customer Management Solutions at Fannie Mae
6-2005 - 2-2008
Manager - Risk Advisory Services at KPMG, LLP

Education

1998 - 2002
B.S from Georgetown University
2013 - 2016
Executive Development Program from Harvard Business School

More Information

Social Presence :

Prographics :

Exp : 14 Location : Bethesda, Maryland, United States Job Level : Mid-senior Designation : Head of Customer Experience at Freedom Mortgage
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Insights For Selling To Jenney

During A Call Or A Meeting

DO's

  • Be ready for penetrating questions and critical examination of your pitch
  • Be formal and objective, they will appreciate it more
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Don’t try too hard to build a relationship with them
  • Do not use very emotional or colorful language
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jenney is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Jenney

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Jenney move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Jenney take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Jenney

Personality Compatibility


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