Jennifer is a Senior Customer Success Escalation Manager at UKG, specializing in relationship and escalation management to enhance customer experience. Colleagues describe her as an "exceptional account manager" and a "great pleasure" to work with. She holds a BA from the University at Albany and is a certified Customer Experience Professional.
Outside of her tech career, Jennifer is a passionate and certified yoga instructor and the founder of Open Heart Yoga Studio. She specializes in various practices including Vinyasa flow, meditation, and sound healing, threading together anatomy, philosophy, and mindfulness in her teachings.
Jennifer leads a unique dual life as both a high-tech customer escalation manager and a certified sound healing practitioner.
Read the full overview →They measure a product on its merit but can be influenced by strong testimonials. They respond well to objective pitches but also attach some value to relationships. They usually prefer to drive the conversation.
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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