Jennifer Haas

Inspirer
DISC Type : id

Sr. Customer Success Escalation Manager at UKG

Wellington, Florida, United States

Overview

Jennifer is a Senior Customer Success Escalation Manager at UKG, specializing in relationship and escalation management to enhance customer experience. Colleagues describe her as an "exceptional account manager" and a "great pleasure" to work with. She holds a BA from the University at Albany and is a certified Customer Experience Professional.

Outside of her tech career, Jennifer is a passionate and certified yoga instructor and the founder of Open Heart Yoga Studio. She specializes in various practices including Vinyasa flow, meditation, and sound healing, threading together anatomy, philosophy, and mindfulness in her teachings.

Jennifer leads a unique dual life as both a high-tech customer escalation manager and a certified sound healing practitioner.

Personality Overview

Fast Adopter

Confident & Optimistic

Decisive

They measure a product on its merit but can be influenced by strong testimonials.  They respond well to objective pitches but also attach some value to relationships. They usually prefer to drive the conversation.

Topics They Care About

Customer Experience
Her career is focused on improving customer satisfaction and retention, and she holds multiple certifications in Customer Experience (CX).
Escalation Management
This is her core function as a Senior Manager at UKG, specializing in handling critical customer situations and implementing effective support strategies.
Yoga and Mindfulness
She is a certified yoga instructor and small business owner of Open Heart Yoga Studio, teaching classes infused with philosophy, meditation, and breath-work.

Media Appearances

Jennifer has no verified media appearances

Work History

2-2022
Sr. Customer Success Escalation Manager at UKG
2-2012
Yoga Instructor at Open Heart Yoga Studio, Inc.
1-2010 - 1-2018
Customer Escalations Manager, OIM Software Support at Oracle
1-2005 - 2010
Customer Advocate, Sun Global Sales and Services, Premium Plus Delivery at Sun Microsystems
4-2000 - 4-2003
Account Manager at Managed Objects

Education

1990 - 1994
BA from University at Albany

More Information

Social Presence :

Prographics :

Exp : 26 Location : Wellington, Florida, United States Job Level : Middle Designation : Sr. Customer Success Escalation Manager at UKG
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Insights For Selling To Jennifer

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Refer to testimonials from well known people to highlight the value of your product
  • Look like someone who is on top of their game

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jennifer is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Jennifer

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Jennifer move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Jennifer take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Jennifer

Personality Compatibility


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