Jennifer Haas in

Jennifer Haas

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Sr. Customer Success Escalation Manager at UKG
📍 Wellington, Florida, United States

Jennifer is a Senior Customer Success Escalation Manager at UKG, specializing in relationship and escalation management to enhance customer experience. Colleagues describe her as an "exceptional account manager" and a "great pleasure" to work with. She holds a BA from the University at Albany and is a certified Customer Experience Professional.

Outside of her tech career, Jennifer is a passionate and certified yoga instructor and the founder of Open Heart Yoga Studio. She specializes in various practices including Vinyasa flow, meditation, and sound healing, threading together anatomy, philosophy, and mindfulness in her teachings.

Jennifer leads a unique dual life as both a high-tech customer escalation manager and a certified sound healing practitioner.

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Experience
26 Years
Current Role
Sr. Customer Success Escalation Manager
Job Level
Middle
Location
Wellington, Florida, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jennifer cares about

Customer Experience
Her career is focused on improving customer satisfaction and retention, and she holds multiple certifications in Customer Experience (CX).
Escalation Management
This is her core function as a Senior Manager at UKG, specializing in handling critical customer situations and implementing effective support strategies.
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Career

Work history

2-2022
Sr. Customer Success Escalation Manager
UKG
2-2012
Yoga Instructor
Open Heart Yoga Studio, Inc.
1-2010 - 1-2018
Customer Escalations Manager, OIM Software Support
Oracle
1-2005 - 2010
Customer Advocate, Sun Global Sales and Services, Premium Plus Delivery
Sun Microsystems
4-2000 - 4-2003
Account Manager
Managed Objects
In the press

Media appearances

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Education
1990 - 1994
BA
University at Albany
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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