Jennifer Horn

Observer
DISC Type : ic

Director, Customer Support Experience & IT Service Management at Novant Health

Charlotte Metro, United States

Overview

Jennifer has no verified overview

Personality Overview

Curious

Value Driven

Assertive

They are generally good communicators and can be hard to convince.  They are likely to ask many questions and look heavily for supporting information. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Jennifer has no verified topics they care about

Media Appearances

Jennifer has no verified media appearances

Work History

5-2025
Director, Customer Support Experience & IT Service Management at Novant Health
4-2022 - 5-2025
Field Service Manager at Novant Health
2-2020 - 7-2022
Lead Consulting Provider Solutions Specialist at Mission Health
10-2017 - 2-2020
Team Lead- Application Systems Analyst-Senior at Mission Health
11-2015 - 10-2017
Senior Clinical Informatics Specialist at Mission Health

Education

2004 - 2008
Bachelor of Science from Western Carolina University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Charlotte Metro, United States Job Level : Mid-senior Designation : Director, Customer Support Experience & IT Service Management at Novant Health
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Insights For Selling To Jennifer

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Help them realize that there is no personal risk in making this decision
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jennifer is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Jennifer

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Jennifer move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Jennifer take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Jennifer

Personality Compatibility


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