Jeremy A.

Energizer
DISC Type : I

IT Support Technician Level 2 at Gap Inc / Sumeru Solutions at Gap Inc.

San Francisco, California, United States

Overview

Jeremy is an IT Support Specialist with four years of experience providing end-user support in large enterprise environments like Gap Inc. , LVMH, and Salesforce. He is skilled in Level 2 onsite and remote assistance for both Windows and macOS users, and holds an Associates degree from City College of San Francisco.

He has supported a uniquely diverse range of users across corporate, retail, and government sectors, including a role with the City of Berkeley.

Personality Overview

Enthusiastic

Relationship Oriented

Imaginative

They are really good at seeing what the long-term impacts of their decisions could be.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are friendly, approachable and love to make new connections.

Topics They Care About

End-User Enablement
As a member of the "GAP Employee Enablement team, " his entire career focuses on empowering corporate and field users through effective tech support and training.
Cross-Platform Support
He has consistently provided support for both Windows and macOS environments throughout his career at companies like Gap, LVMH, and Salesforce.
IT Service Management
He utilizes enterprise-level ITSM tools like ServiceNow to manage ticketing and provide support to over 2, 000 users in his current role.

Media Appearances

Jeremy has no verified media appearances

Work History

6-2021 - 4-2022
IT Support Technician Level 2 at Gap Inc / Sumeru Solutions at Gap Inc.
8-2018 - 12-2020
IT Desktop Support Specialist at LVMH Perfumes & Cosmetics
3-2018 - 6-2018
Information Systems Support Technician at City of Berkeley at City of Berkeley
6-2016 - 10-2016
Mobility Operations Specialist at MBO Partners / Salesforce at Salesforce
6-2015 - 5-2016
Desktop Support at Compucom / Salesforce at Salesforce

Education

9-2014 - 12-2015
Associate's degree from City College of San Francisco

More Information

Social Presence :

Prographics :

Exp : 4 Location : San Francisco, California, United States Job Level : N/A Designation : IT Support Technician Level 2 at Gap Inc / Sumeru Solutions at Gap Inc.
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Insights For Selling To Jeremy

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Avoid cutting into their flow
  • Don’t be excessively objective, be a storyteller
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jeremy is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Jeremy

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Jeremy move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Jeremy take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Jeremy

Personality Compatibility


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