Jeremy Hanson

Energizer
DISC Type : I

Senior Operations Engineer at AAA Life Insurance Company

Davisburg, Michigan, United States

Overview

Jeremy is an IT leader at AAA Life Insurance Company, currently serving as a ServiceNow Administrator. With a background that includes managing large customer care teams at Micro Focus and Compuware, he is described by colleagues as proactive, organized, and forward-looking. He holds a Bachelors degree from Baker College Business and Corporate Services.


He successfully managed his customer care team through the complex simultaneous acquisitions of Borland and Compuwares testing division by Micro Focus.

Personality Overview

Informal

Big Picture Person

Relationship Oriented

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are naturally enthusiastic, so take their promise with a pinch of salt. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Customer Care
Managed a 23-person customer care team at Micro Focus and is consistently praised in recommendations for his strong customer support skills.
IT Operations
His career at AAA Life Insurance has progressed through key roles including IT Operations Manager and Senior Operations Engineer.
Managing Transitions
Demonstrated expertise in leading teams through complex corporate changes, such as the acquisition of Compuware and Borland by Micro Focus.

Media Appearances

Jeremy has no verified media appearances

Work History

2017
Senior Operations Engineer at AAA Life Insurance Company
5-2011
IT Operations Manager at AAA Life Insurance Company
6-2009 - 3-2011
Senior Customer Care Manager at Micro Focus
1998 - 2009
Customer Care Manager at Compuware

Education

Bachelor from Baker College Business and Corporate Services

More Information

Social Presence :

Prographics :

Exp : 28 Location : Davisburg, Michigan, United States Job Level : Mid-senior Designation : Senior Operations Engineer at AAA Life Insurance Company
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Insights For Selling To Jeremy

During A Call Or A Meeting

DO's

  • Be friendly and entertaining in your conversation
  • Share some stories about how you you have helped people in similar positions succeed
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid overloading them with too much detail
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jeremy is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Jeremy

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Jeremy move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Jeremy take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Jeremy

Personality Compatibility


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