Jeremy Rubell in

Jeremy Rubell

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Director of Customer Operations at Madison Gas and Electric
📍 United States

Jeremy Rubell is the Director of Customer Operations at Madison Gas and Electric, bringing over 20 years of experience in the energy and utility industries. He specializes in customer strategy, operations, and technology, holding an MBA from American University and a PMP certification. Colleagues describe him as results-driven, professional, and a talented leader with excellent consultative skills.

There is no publicly available information regarding Jeremys personal life or hobbies.

His career is distinguished by holding program delivery roles on both the consulting/system integrator side and the utility client side.

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Experience
18 Years
Current Role
Director of Customer Operations
Job Level
Mid-senior
Location
United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jeremy cares about

Utility Customer Experience
His career focuses on customer service functions in the utility sector, and he has posted about navigating customer experience disruption in the industry.
Large-Scale Program Management
A certified PMP, he has extensive experience managing multi-million dollar programs at PwC, Southern California Edison, and Madison Gas and Electric.
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Career

Work history

3-2024
Director of Customer Operations
Madison Gas and Electric
10-2018 - 3-2024
Managing Consultant
Peak19 Advisors LLC
1-2011 - 3-2018
Director, Advisory Services; Utility Industry - Customer Experience, Processes, and Technology
PwC
8-2009 - 1-2011
Project and Program Manager
Southern California Edison (SCE)
7-2006 - 8-2009
Project Manager
BearingPoint
In the press

Media appearances

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Education
MBA
American University
BS
American University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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