Jeremy Rubell

Galvanizer
DISC Type : Id

Director of Customer Operations at Madison Gas and Electric

United States

Overview

Jeremy Rubell is the Director of Customer Operations at Madison Gas and Electric, bringing over 20 years of experience in the energy and utility industries. He specializes in customer strategy, operations, and technology, holding an MBA from American University and a PMP certification. Colleagues describe him as results-driven, professional, and a talented leader with excellent consultative skills.

There is no publicly available information regarding Jeremys personal life or hobbies.

His career is distinguished by holding program delivery roles on both the consulting/system integrator side and the utility client side.

Personality Overview

Pragmatic

Trusting

Persuader

They respond better to a combination of speed and relationship.  They are more likely to be open to unproven but exciting technologies. They do not mind taking risks and can make hard decisions, if necessary.

Topics They Care About

Utility Customer Experience
His career focuses on customer service functions in the utility sector, and he has posted about navigating customer experience disruption in the industry.
Large-Scale Program Management
A certified PMP, he has extensive experience managing multi-million dollar programs at PwC, Southern California Edison, and Madison Gas and Electric.
Smart Grid Technology
At Southern California Edison, he led multiple efforts for the Edison SmartConnect automated metering (AMI) program, including web redesign and data warehousing.

Media Appearances

Jeremy has no verified media appearances

Work History

3-2024
Director of Customer Operations at Madison Gas and Electric
10-2018 - 3-2024
Managing Consultant at Peak19 Advisors LLC
1-2011 - 3-2018
Director, Advisory Services; Utility Industry - Customer Experience, Processes, and Technology at PwC
8-2009 - 1-2011
Project and Program Manager at Southern California Edison (SCE)
7-2006 - 8-2009
Project Manager at BearingPoint

Education

MBA from American University
BS from American University

More Information

Social Presence :

Prographics :

Exp : 18 Location : United States Job Level : Mid-senior Designation : Director of Customer Operations at Madison Gas and Electric
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Insights For Selling To Jeremy

During A Call Or A Meeting

DO's

  • You might need to keep the conversation on track, they tend to slide off-topic
  • Focus on building a relationship, it can play a key role in their decision making
  • Appeal to their sense of self-worth and how they will impact their organization

DONT's

  • Don’t make promises that are hard to keep
  • Don’t hesitate from asking questions, but take a friendly and warm approach
  • Don’t be excessively objective, focus on building a story first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jeremy is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Jeremy

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Jeremy move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Jeremy take some risk or not?

  • They can take risks if necessary.

You And Jeremy

Personality Compatibility


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