Jesús Guillermo Cabrero Olvera in

Jesús Guillermo Cabrero Olvera

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Gerente de Atención a Clientes y Call Center de siniestros at Seguros SURA, S.A. de C.V. (antes Royal & SunAlliance Seguros (México), S.A. de C.V.)
📍 Mexico City, Mexico

Jesús Guillermo Cabrero Olvera is an insurance industry leader with 19 years of experience specializing in claims, customer service, and operations. He has led large teams at major firms like AXA and Seguros SURA, focusing on process improvement. He holds a specialty from Universidad Tecnológica de México.

His expertise spans the full operational lifecycle, from regulatory compliance and process design to fraud detection and post-sales client service.

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Experience
19 Years
Current Role
Gerente de Atención a Clientes y Call Center de siniestros
Location
Mexico City, Mexico
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jesús cares about

Insurance Operations
Has 19 years of experience leading operations, claims, and customer service departments for major insurers like AXA and Seguros SURA.
Customer Experience Strategy
Managed call centers and developed post-sale service strategies for business partners, focusing on improving the client journey.
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Career

Work history

3-2014
Gerente de Atención a Clientes y Call Center de siniestros
Seguros SURA, S.A. de C.V. (antes Royal & SunAlliance Seguros (México), S.A. de C.V.)
11-2012 - 2-2014
Gerente de Servicio
AXA
3-2012 - 10-2012
Gerente de Normatividad y Procesos
AXA
8-2006 - 2-2012
Gerente de Siniestros
AXA
In the press

Media appearances

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Education
1994 - 1997
Especialidad
Universidad Tecnológica de México
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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