Jesús Guillermo Cabrero Olvera

Collaborator
DISC Type : is

Gerente de Atención a Clientes y Call Center de siniestros at Seguros SURA, S.A. de C.V. (antes Royal & SunAlliance Seguros (México), S.A. de C.V.)

Mexico City, Mexico

Overview

Jesús Guillermo Cabrero Olvera is an insurance industry leader with 19 years of experience specializing in claims, customer service, and operations. He has led large teams at major firms like AXA and Seguros SURA, focusing on process improvement. He holds a specialty from Universidad Tecnológica de México.

His expertise spans the full operational lifecycle, from regulatory compliance and process design to fraud detection and post-sales client service.

Personality Overview

Good Listener

Consensus Builder

Fair-minded

Scenarios where both sides can come out as winners appeal to them greatly.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. They are more likely to opt for solutions that are proven in the market.

Topics They Care About

Insurance Operations
Has 19 years of experience leading operations, claims, and customer service departments for major insurers like AXA and Seguros SURA.
Customer Experience Strategy
Managed call centers and developed post-sale service strategies for business partners, focusing on improving the client journey.
Process Improvement
His roles have consistently involved designing, implementing, and improving processes to enhance service, compliance, and financial controls.

Media Appearances

Jesús has no verified media appearances

Work History

3-2014
Gerente de Atención a Clientes y Call Center de siniestros at Seguros SURA, S.A. de C.V. (antes Royal & SunAlliance Seguros (México), S.A. de C.V.)
11-2012 - 2-2014
Gerente de Servicio at AXA
3-2012 - 10-2012
Gerente de Normatividad y Procesos at AXA
8-2006 - 2-2012
Gerente de Siniestros at AXA

Education

1994 - 1997
Especialidad from Universidad Tecnológica de México

More Information

Social Presence :

Prographics :

Exp : 19 Location : Mexico City, Mexico Job Level : N/A Designation : Gerente de Atención a Clientes y Call Center de siniestros at Seguros SURA, S.A. de C.V. (antes Royal & SunAlliance Seguros (México), S.A. de C.V.)
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Insights For Selling To Jesús Guillermo

During A Call Or A Meeting

DO's

  • Show genuine interest in solving their problems
  • If possible, involve their colleagues in the sales process
  • Be visibly appreciative of their actions during your interactions

DONT's

  • Don’t give the impression of being unproven or risky
  • Don’t sound very transactional
  • Don’t ask too many questions that sound too dry and objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jesús Guillermo is

  • Relationship and rapport play a major role, followed by low risk and the presence of proof points.
  • Will you ever get a clear answer from Jesús Guillermo

  • They are diplomatic when the need arises; they hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Jesús Guillermo move?

  • They can take their time to reach decisions, even while they stay engaged and friendly.
  • Can Jesús Guillermo take some risk or not?

  • They are unlikely to take many risks.

You And Jesús Guillermo

Personality Compatibility


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