Jessica Kaufman in

Jessica Kaufman

Login to view DISC.
Director, Enterprise Technology and Readiness Enablement at Humana
📍 Medford-Grants Pass Area, United States

Jessica is a Director at Humana, specializing in enterprise technology and readiness enablement. She is a tenured executive focused on aligning operational goals with exceptional customer experiences, holding certifications as a Prosci® Change Practitioner and a SAFe® Product Owner. She earned her BBA from Grand Canyon University.

She deeply values the importance of enduring professional relationships. After more than a decade of being an empty nester, she and her husband are now raising a teenager again, an experience that has provided her with new perspectives on life and relationships.

Jessica firmly believes that solution providers who prioritize the relationship over the sale through customer advisory boards will always outperform competitors.

Read the full overview →
Experience
25 Years
Current Role
Director, Enterprise Technology and Readiness Enablement
Job Level
Mid-senior
Location
Medford-Grants Pass Area, United States
Personality Overview

How Jessica shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Jessica cares about

Customer Experience
Her career at Humana and Blue Shield of California has been dedicated to delivering best-in-class customer experiences through contact center and voice solutions.
Voice Technology Solutions
She has extensive experience managing the lifecycle of enterprise voice technologies, including IVR, CTI, call routing, and self-service solutions.
+5 more topics Login to view topics
Career

Work history

7-2023
Director, Enterprise Technology and Readiness Enablement
Humana
5-2020 - 7-2023
Director, Enterprise Voice
Humana
5-2019 - 5-2020
Associate Director Customer Experience Strategy and Transformation, Contact Center Solutions
Humana
5-2006 - 4-2019
Voice Channel Sr. Manager
Blue Shield of California
9-2000 - 4-2006
Customer Operations
Blue Shield of California
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Bachelor of Business Administration - BBA
Grand Canyon University
1992 - 1994
Education details unavailable
San Joaquin Delta College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Humana Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Jessica. Free, 10 seconds.