Jessica Kaufman

Inquirer
DISC Type : cd

Director, Enterprise Technology and Readiness Enablement at Humana

Medford-Grants Pass Area, United States

Overview

Jessica is a Director at Humana, specializing in enterprise technology and readiness enablement. She is a tenured executive focused on aligning operational goals with exceptional customer experiences, holding certifications as a Prosci® Change Practitioner and a SAFe® Product Owner. She earned her BBA from Grand Canyon University.

She deeply values the importance of enduring professional relationships. After more than a decade of being an empty nester, she and her husband are now raising a teenager again, an experience that has provided her with new perspectives on life and relationships.

Jessica firmly believes that solution providers who prioritize the relationship over the sale through customer advisory boards will always outperform competitors.

Personality Overview

Demanding

Upfront

Judgemental

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Experience
Her career at Humana and Blue Shield of California has been dedicated to delivering best-in-class customer experiences through contact center and voice solutions.
Voice Technology Solutions
She has extensive experience managing the lifecycle of enterprise voice technologies, including IVR, CTI, call routing, and self-service solutions.
Change Management
As a Prosci® Certified Change Practitioner and a director of readiness, she is focused on effectively implementing new technologies and processes within the enterprise.

Media Appearances

Jessica has no verified media appearances

Work History

7-2023
Director, Enterprise Technology and Readiness Enablement at Humana
5-2020 - 7-2023
Director, Enterprise Voice at Humana
5-2019 - 5-2020
Associate Director Customer Experience Strategy and Transformation, Contact Center Solutions at Humana
5-2006 - 4-2019
Voice Channel Sr. Manager at Blue Shield of California
9-2000 - 4-2006
Customer Operations at Blue Shield of California

Education

Bachelor of Business Administration - BBA from Grand Canyon University
1992 - 1994
Education details unavailable from San Joaquin Delta College

More Information

Social Presence :

Prographics :

Exp : 25 Location : Medford-Grants Pass Area, United States Job Level : Mid-senior Designation : Director, Enterprise Technology and Readiness Enablement at Humana
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Insights For Selling To Jessica

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Be crisp while making the pitch
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Refrain from asking too many questions
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jessica is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Jessica

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Jessica move?

  • Their decision making speed is somewhere in the middle.
  • Can Jessica take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Jessica

Personality Compatibility


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