Jesus Orlando Martins Marquez

Observer
DISC Type : ci

Sub Gerente Contact Center at Santander Chile

Santiago, Santiago Metropolitan Region, Chile

Overview

Jesus Orlando Martins Marquez is the Sub Manager of the Contact Center at Santander Chile, building on an extensive career in zonal and unit leadership within the bank. He holds a Masters in Managerial Sciences with a finance mention and a diploma in Finance from the Universidad de Chile, focusing on sales and team leadership.

He operates under the philosophy that every experience is enriching and useful for growth. This is supported by his focus on ethical conduct, evidenced by a certification in "Ética y Moral Basado en Valores". He follows major global financial institutions like JPMorgan Chase and Bank of America.

He holds a Master of Science in Managerial Sciences from the Universidad Nororiental Gran Mariscal de Ayacucho.

Personality Overview

Assertive

Value Driven

Example Seeker

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Contact Center Operations
As the Sub Gerente of the Contact Center, he is directly responsible for performance indicators, team management, and strategic oversight of customer interactions.
Sales & Channel Strategy
His career progression through multiple Zonal and Unit Head roles at Santander demonstrates a consistent focus on sales strategy and channel management.
Customer-Centric Approaches
Has completed "Customer Centric" coursework, and his skills consistently highlight a focus on customer experience and client service across his various roles.

Media Appearances

Jesus has no verified media appearances

Work History

1-2024
Sub Gerente Contact Center at Santander Chile
1-2023
Jefe Zonal Banca Select & Inversiones at Santander Chile
1-2022 - 12-2022
Jefe Zonal BBPP at Santander Chile
9-2020 - 12-2021
Jefe de Unidad Banca Select at Santander Chile
8-2018 - 8-2020
Jefe de Unidad BBPP at Santander Chile

Education

4-2019 - 9-2019
Diplomado en Finanzas from Universidad de Chile
2012 - 2014
Magister Scientarum en Ciencias Gerenciales Mención Finanzas from Universidad Nororiental Gran Mariscal de Ayacucho

More Information

Social Presence :

Prographics :

Exp : 13 Location : Santiago, Santiago Metropolitan Region, Chile Job Level : N/A Designation : Sub Gerente Contact Center at Santander Chile
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Insights For Selling To Jesus Orlando

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Build rapport, it will come handy to handle hard questions later
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jesus Orlando is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Jesus Orlando

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Jesus Orlando move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Jesus Orlando take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Jesus Orlando

Personality Compatibility


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