Jim Mitilier

Energizer
DISC Type : I

Associate Vice President - IT at Hyatt

Omaha, Nebraska, United States

Overview

Jim Mitilier is a veteran IT professional with over 20 years of experience, currently serving as Associate Vice President of IT at Hyatt Hotels. He oversees all IT infrastructure for the Global Contact Centers, managing engineering, telecommunications, and support teams. He holds both a B. S. and an M. S. from Bellevue University.

Based in the Omaha, Nebraska area, Jim shows a keen interest in his local community. He actively supports local non-profits, such as Completely KIDS, an organization focused on empowering children and families.

He has spent his entire 20-year career progressing through multiple roles within the same company, Hyatt Hotels Corporation.

Personality Overview

Believer

Imaginative

Big Picture Person

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are always positive and upbeat, so take their promises with a pinch of salt. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Contact Center Tech
Leads all IT operations for Hyatt's Global Contact Centers, including voice, email, and chat communication channels, virtualization, and cloud management.
IT Infrastructure
His role includes executive oversight of compute, operating systems, storage, and all client hardware for Hyatt's contact centers.
Community Support
He has shown public support for Completely KIDS, a non-profit organization serving children and families in the Omaha area.

Media Appearances

Jim has no verified media appearances

Work History

12-2024
Associate Vice President - IT at Hyatt
9-2018 - 11-2024
Director, Contact Center Information Technology, Global Contact Centers - Hyatt Hotels Corporation. at Hyatt
11-2010 - 9-2018
Assistant Director, Contact Center Information Technology at Hyatt
10-2002 - 12-2010
Manager of Information Technology at Hyatt Hotels & Resorts - Omaha Reservation Center
4-2001 - 9-2002
LAN Administrator at Hyatt Hotels & Resorts - Omaha Reservation Center

Education

2005 - 2008
M.S. from Bellevue University
2002 - 2004
B.S. from Bellevue University

More Information

Social Presence :

Prographics :

Exp : 33 Location : Omaha, Nebraska, United States Job Level : Senior Designation : Associate Vice President - IT at Hyatt
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Insights For Selling To Jim

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Share some stories about how you you have helped people in similar positions succeed
  • Speak enthusiastically with energy, maintain a clear and confident tone

DONT's

  • Don’t assume a yes just because they have not said no
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jim is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Jim

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Jim move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Jim take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Jim

Personality Compatibility


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