João Manoel Pereira Centeno

Energizer
DISC Type : I

Technical Support Engineer 1 - Knowledge Management Governance at Dell Technologies

Porto Alegre, Rio Grande do Sul, Brazil

Overview

João Manoel Pereira Centeno is a Technical Support Engineer at Dell Technologies with over six years of experience. He specializes in knowledge management governance, high-complexity problem resolution, and process improvement. He is a graduate of ULBRA and holds recent certifications in Generative AI and Prompt Engineering.

His professional interests include expanding his expertise in application support and document management, with a particular focus on companies like SAP. He has a demonstrated history of coaching junior agents and improving internal technical processes.

He has recently certified himself in Generative AI, showcasing an initiative to stay current with emerging technologies in the business world.

Personality Overview

Believer

Informal

Relationship Oriented

They are people oriented, friendly and like creating new connections.  They are naturally enthusiastic, so take their promise with a pinch of salt. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Knowledge Management
His role involves reviewing, updating, and ensuring the technical accuracy of knowledge base articles to maintain their relevance and quality for engineering and support teams.
Generative AI
He recently completed certifications in Generative AI and Prompt Engineering, indicating a strong interest in how these new technologies impact business and technical support.
Technical Coaching
Previously responsible for coaching Level 1 agents, elaborating on technical training, and helping leaders identify areas for team development at Dell.

Media Appearances

João has no verified media appearances

Work History

2-2024
Technical Support Engineer 1 - Knowledge Management Governance at Dell Technologies
12-2019 - 6-2024
Technical Support Engineer 1 - Centralized Tech Experts Team at Dell Technologies
2-2019 - 12-2019
Senior Technician, Technical Support at Dell Technologies

Education

2012 - 2018
Bacharel from ULBRA
2000 - 2011
Ensino Médio Completo from I.E.E. Coronel Patrício Vieira Rodrigues

More Information

Social Presence :

Prographics :

Exp : 6 Location : Porto Alegre, Rio Grande do Sul, Brazil Job Level : Middle Designation : Technical Support Engineer 1 - Knowledge Management Governance at Dell Technologies
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Insights For Selling To João Manoel

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Invite them for a lunch or a drink/coffee
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Don’t assume a yes just because they have not said no
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with João Manoel is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from João Manoel

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will João Manoel move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can João Manoel take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And João Manoel

Personality Compatibility


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