João Manoel Pereira Centeno
Login to view DISC.João Manoel Pereira Centeno is a Technical Support Engineer at Dell Technologies with over six years of experience. He specializes in knowledge management governance, high-complexity problem resolution, and process improvement. He is a graduate of ULBRA and holds recent certifications in Generative AI and Prompt Engineering.
His professional interests include expanding his expertise in application support and document management, with a particular focus on companies like SAP. He has a demonstrated history of coaching junior agents and improving internal technical processes.
He has recently certified himself in Generative AI, showcasing an initiative to stay current with emerging technologies in the business world.
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