Joanna Macleod

Enigma
DISC Type : cid

Group Chief Operating Officer at IQ-EQ

London, England, United Kingdom

Overview

As Group COO at IQ-EQ, Joanna Macleod is a transformation executive with over 20 years of experience leading global service organizations at firms including American Express and Dell. A Chartered Accountant and Harvard Business School alumna, she specializes in M&A integration, digital transformation, and driving global growth.

Outside of her executive career, Joanna is passionate about traveling and exploring new cultures. She finds that these experiences enrich her leadership style and creativity, bringing a broad-based perspective to her professional life.

She has deep expertise in large-scale M&A, having led a complex global integration with a deal size of $600M across 140 countries.

Personality Overview

Fast Follower

Persuasive & Assertive

Hard To Convince

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

Corporate Sustainability
She actively promotes IQ-EQ's sustainability report, emphasizing environmental stewardship, social responsibility, and ethical business practices.
Global Team Culture
Frequently posts about her global teams, celebrating their talent and commitment, and highlighting the importance of building a strong, energizing company culture.
M&A Integration
Possesses deep expertise leading large-scale M&A integrations, including a £411m acquisition, focusing on technology, product portfolios, and cultural change.

Media Appearances

IQ-EQ names new group chief operating officer. Featured in Asset Servicing Times

See Now

Work History

2021
Group Chief Operating Officer at IQ-EQ
2021 - 2024
Non Executive Director at Harvey Nash Group
2018 - 2020
Chief Transformation Officer | Acquisition Integration | Culture Change | Digital at American Express Global Business Travel
2013 - 2018
EVP Global Customer Operations | Digital & Servicing Transformation | Product Innovation & Growth at American Express Global Business Travel
2010 - 2013
VP EMEA Customer Operations | Restructuring | Customer Experience | Talent Development at American Express

Education

11-2018 - 11-2018
Corporate Director Program from Harvard Business School
Leadership from Cranfield School of Management

More Information

Social Presence :

Prographics :

Exp : 31 Location : London, England, United Kingdom Job Level : Leadership Designation : Group Chief Operating Officer at IQ-EQ
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Insights For Selling To Joanna

During A Call Or A Meeting

DO's

  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming
  • Build rapport slwly without rushing, it will come handy to handle hard questions later
  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.

DONT's

  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Avoid making offhand commitments, understand the root of their concerns first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joanna is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Joanna

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Joanna move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Joanna take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Joanna

Personality Compatibility


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