Joanna Macleod in

Joanna Macleod

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Group Chief Operating Officer at IQ-EQ
📍 London, England, United Kingdom

As Group COO at IQ-EQ, Joanna Macleod is a transformation executive with over 20 years of experience leading global service organizations at firms including American Express and Dell. A Chartered Accountant and Harvard Business School alumna, she specializes in M&A integration, digital transformation, and driving global growth.

Outside of her executive career, Joanna is passionate about traveling and exploring new cultures. She finds that these experiences enrich her leadership style and creativity, bringing a broad-based perspective to her professional life.

She has deep expertise in large-scale M&A, having led a complex global integration with a deal size of $600M across 140 countries.

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Experience
31 Years
Current Role
Group Chief Operating Officer
Job Level
Leadership
Location
London, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Joanna cares about

Corporate Sustainability
She actively promotes IQ-EQ's sustainability report, emphasizing environmental stewardship, social responsibility, and ethical business practices.
Global Team Culture
Frequently posts about her global teams, celebrating their talent and commitment, and highlighting the importance of building a strong, energizing company culture.
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Career

Work history

2021
Group Chief Operating Officer
IQ-EQ
2021 - 2024
Non Executive Director
Harvey Nash Group
2018 - 2020
Chief Transformation Officer | Acquisition Integration | Culture Change | Digital
American Express Global Business Travel
2013 - 2018
EVP Global Customer Operations | Digital & Servicing Transformation | Product Innovation & Growth
American Express Global Business Travel
2010 - 2013
VP EMEA Customer Operations | Restructuring | Customer Experience | Talent Development
American Express
In the press

Media appearances

IQ-EQ names new group chief operating officer. Featured in Asset Servicing Times
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Education
11-2018 - 11-2018
Corporate Director Program
Harvard Business School
Leadership
Cranfield School of Management
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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