Joanna Palmer in

Joanna Palmer

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Principal Value Architect at Zendesk
📍 Jefferson City, Missouri, United States

Joanna Palmer is a CX Business Value Consultant with over 25 years of experience specializing in contact center transformations. She guides organizations in integrating technology like AI and automation to achieve measurable business outcomes. Her peers describe her as diligent and well-liked by customers.

Outside of her professional life, Joanna is a dedicated endurance athlete. Her commitment and discipline are showcased by her incredible accomplishment of being a three-time IRONMAN® finisher, demonstrating a relentless focus on achieving her goals.

Unique Fact: She has completed the grueling IRONMAN® triathlon, which involves a 2. 4-mile swim, a 112-mile bike ride, and a 26. 2-mile run, three times.

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Experience
28 Years
Current Role
Principal Value Architect
Job Level
Senior
Location
Jefferson City, Missouri, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Joanna cares about

CX Transformation
Her entire career is dedicated to guiding companies through comprehensive CX and contact center transformations, from strategy to value realization.
Value Realization
Focuses on building strategic business cases and ensuring technology investments lead to measurable outcomes and sustained value for organizations.
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Career

Work history

11-2024
Principal Value Architect
Zendesk
8-2023 - 10-2024
Contact Center Account Executive
RingCentral
6-2020 - 8-2023
CX Client Principal - Contact Center
RingCentral
2019 - 6-2020
Executive Director - Customer Engagement Technology & ERP Product Owner
Scholastic
2017 - 2019
Director - Customer Engagement Technology & ERP Product Owner
Scholastic
In the press

Media appearances

Joanna Palmer, Author at RingCentral Blog. Featured in RingCentral Blog
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Education
BS
Truman State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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