Joe Klosterman

Questioner
DISC Type : c

VP, SI Sales- Americas at Servion Global Solutions at Servion Global Solutions

Loveland, Ohio, United States

Overview

Joe Klosterman is the VP of SI Sales for the Americas at Servion Global Solutions, where he leads business development and strategic partnerships for Customer Experience (CX) solutions. His career is focused on contact center applications and consultative selling, with previous executive roles at TTEC. He earned his Bachelor of Science from the University of Cincinnati.

Joe maintains ties to his local community, evidenced by his support for Cincinnatis Archbishop Moeller High School. Based on his long-standing connection to the city through his education, he is likely a fan of local sports teams and follows their progress.

He has built a highly specialized career focused exclusively on customer experience and contact center technology, from technical sales to executive leadership.

Personality Overview

Value Seeker

Not Easily Convinced

Price-Sensitive

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Customer Experience (CX)
His entire career, including his current executive role at Servion, is focused on architecting and selling complex Customer Experience (CX) and contact center solutions.
AI & Automation
His role involves helping businesses leverage AI and Automation cloud solutions to modernize their customer interactions and implement digital-first strategies.
Strategic Partnerships
He is directly responsible for managing and growing key global partnerships as a central part of his business development strategy at Servion Global Solutions.

Media Appearances

Joe has no verified media appearances

Work History

2-2021
VP, SI Sales- Americas at Servion Global Solutions at Servion Global Solutions
2018 - 1-2021
Executive Director Business Development at TTEC
2013 - 2018
Principal | Sales Engineering at TTEC
2010 - 2013
Enterprise Contact Center Specialist at Cameo Solutions
6-2005 - 9-2010
Unified Communications Sales Consultant at DPSciences

Education

1986 - 1990
Bachelor of Science - BS from University of Cincinnati
1986 - 1990
Associate's degree from University of Cincinnati

More Information

Social Presence :

Prographics :

Exp : 35 Location : Loveland, Ohio, United States Job Level : Senior Designation : VP, SI Sales- Americas at Servion Global Solutions at Servion Global Solutions
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Insights For Selling To Joe

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Tell them that you will come back if you don’t have a good answer for a question
  • Share as much information as possible regarding your product

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joe is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Joe

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Joe move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Joe take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Joe

Personality Compatibility


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