Joe Morrisroe

Energizer
DISC Type : I

Deputy Commissioner NYC311 and Citywide Service Desk at Office of Technology and Innovation - City of New York

New York, New York, United States

Overview

Joe Morrisroe is the Deputy Commissioner for the NYC Office of Technology and Innovation, where he leads the NYC311 and Citywide Service Desk. His career includes senior leadership roles at the NY Times and AT&T Wireless, focusing on large-scale customer service and call center operations. He earned his BA from Rhode Island College.

He directs a 24/7, multi-lingual operation that enables over 8. 6 million New Yorkers to access city services and information.

Personality Overview

Informal

Relationship Oriented

Believer

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are always positive and upbeat, so take their promises with a pinch of salt. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Customer Experience
He directs New York City's primary customer-facing operations, focusing on enabling access to information and services for millions of residents.
Public Sector Innovation
His role is centered on delivering operational and technology solutions to improve service delivery for the City of New York.
Large-Scale Operations
He has a history of managing vast, multi-site call centers and customer service teams at organizations like AT&T Wireless and Telco Group Inc.

Media Appearances

Joe has no verified media appearances

Work History

6-2006
Deputy Commissioner NYC311 and Citywide Service Desk at Office of Technology and Innovation - City of New York
Sr. Consultant at NY Times
Director / General Manager at Telco Group Inc
Vice President at AT&T Wireless

Education

BA from Rhode Island College

More Information

Social Presence :

Prographics :

Exp : 19 Location : New York, New York, United States Job Level : Mid-senior Designation : Deputy Commissioner NYC311 and Citywide Service Desk at Office of Technology and Innovation - City of New York
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Insights For Selling To Joe

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Be friendly and entertaining in your conversation
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be excessively objective, be a storyteller
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joe is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Joe

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Joe move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Joe take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Joe

Personality Compatibility


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