Joe Morrisroe in

Joe Morrisroe

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Deputy Commissioner NYC311 and Citywide Service Desk at Office of Technology and Innovation - City of New York
📍 New York, New York, United States

Joe Morrisroe is the Deputy Commissioner for the NYC Office of Technology and Innovation, where he leads the NYC311 and Citywide Service Desk. His career includes senior leadership roles at the NY Times and AT&T Wireless, focusing on large-scale customer service and call center operations. He earned his BA from Rhode Island College.

He directs a 24/7, multi-lingual operation that enables over 8. 6 million New Yorkers to access city services and information.

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Experience
19 Years
Current Role
Deputy Commissioner NYC311 and Citywide Service Desk
Job Level
Mid-senior
Location
New York, New York, United States
Personality Overview

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Priorities

Topics Joe cares about

Customer Experience
He directs New York City's primary customer-facing operations, focusing on enabling access to information and services for millions of residents.
Public Sector Innovation
His role is centered on delivering operational and technology solutions to improve service delivery for the City of New York.
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Career

Work history

6-2006
Deputy Commissioner NYC311 and Citywide Service Desk
Office of Technology and Innovation - City of New York
Sr. Consultant
NY Times
Director / General Manager
Telco Group Inc
Vice President
AT&T Wireless
In the press

Media appearances

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Education
BA
Rhode Island College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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