Joe Morrisroe in

Joe Morrisroe

Energizer · DISC type I
Deputy Commissioner NYC311 and Citywide Service Desk at Office of Technology and Innovation - City of New York
📍 New York, New York, United States

Joe Morrisroe is the Deputy Commissioner for the NYC Office of Technology and Innovation, where he leads the NYC311 and Citywide Service Desk. His career includes senior leadership roles at the NY Times and AT&T Wireless, focusing on large-scale customer service and call center operations. He earned his BA from Rhode Island College.

He directs a 24/7, multi-lingual operation that enables over 8. 6 million New Yorkers to access city services and information.

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Experience
19 Years
Current Role
Deputy Commissioner NYC311 and Citywide Service Desk
Job Level
Mid-senior
Location
New York, New York, United States
Personality Overview

How Joe shows up

Informal
Relationship Oriented
Believer

They are not always early adopters but can be pursuaded by leveraging strong relationships. They are always positive and upbeat, so take their promises with a pinch of salt. They are really good at seeing what the long-term impacts of their decisions could be.

Priorities

Topics Joe cares about

Customer Experience
He directs New York City's primary customer-facing operations, focusing on enabling access to information and services for millions of residents.
Public Sector Innovation
His role is centered on delivering operational and technology solutions to improve service delivery for the City of New York.
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Career

Work history

6-2006
Deputy Commissioner NYC311 and Citywide Service Desk
Office of Technology and Innovation - City of New York
Sr. Consultant
NY Times
Director / General Manager
Telco Group Inc
Vice President
AT&T Wireless
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
BA
Rhode Island College
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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