Joe Thiongo

Senior Manager, ServiceNow at ATB Financial

📍 Calgary, Alberta, Canada

Joe is a Senior Manager at ATB Financial, leading the ServiceNow team with over a decade of IT experience. His expertise spans management and leadership across diverse industries, supported by a Bachelor of Management from The University of Lethbridge and certifications in ServiceNow and ITIL.

His interests appear rooted in the architecture of business technology, having studied e-commerce and database applications. This focus extends to an interest in major enterprise software platforms like Oracle and SAP, suggesting a passion for how large-scale systems empower modern commerce and operations.

As a dedicated lifelong learner, he continuously expands his expertise through new courses and certifications.

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Experience

15 Years

Current Role

Senior Manager, ServiceNow

Job Level

Middle

Location

Calgary, Alberta, Canada

Personality Overview

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Priorities

Topics Joe cares about

ServiceNow Platform

His career is centered on this platform, holding roles from consultant to his current position as Senior Manager, and he is a Certified System Administrator.

IT Service Management

He is ITIL certified and has extensive experience in request and catalogue management, indicating a deep interest in structured IT processes and delivery.

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Career

Work history

10-2022

Senior Manager, ServiceNow

ATB Financial

1-2021 - 10-2022

ServiceNow Process Consultant

Solvera Solutions

8-2018 - 1-2021

Analyst - Request & Catalogue Management

WestJet

5-2014 - 7-2018

IT Service Desk Analyst

Tervita Corporation

2-2010 - 10-2013

Operations Manager

Vivint

In the press

Media appearances

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Education

2010 - 2014

Bachelor of Management

The University of Lethbridge

2006 - 2008

Business administration diploma

Lethbridge Polytechnic

Social presence

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