Johana Fonnegra

Examiner
DISC Type : cs

Gerente de operaciones at emtelco

Colombia

Overview

Johana es una Gerente de Operaciones en emtelco con más de 15 años de experiencia en Contact Center y BPO. Es experta en la creación de modelos de alto desempeño, automatización y transformación digital, con certificación en COPC. Estudió Ingeniería de Sistemas en la Fundación Universitaria María Cano.

Johana muestra un fuerte interés en la innovación y las nuevas tecnologías, completando recientemente cursos sobre Inteligencia Artificial, Microsoft Copilot Studio y Modelos de Negocio Innovadores. Le interesan empresas líderes en tecnología y animación como Tata Consultancy Services y Walt Disney Animation Studios.

Impulsa activamente proyectos transformadores que incorporan nuevas tecnologías para responder a las tendencias del mercado.

Personality Overview

Overcautious

Tough To Convince

Process Oriented

The only way to convince them is by showing them examples and ample proof.  They tend to be clear about their needs and limitations and are unlikely to promise too much. Being observant comes to them naturally.

Topics They Care About

Inteligencia Artificial
Ha completado recientemente cursos sobre IA y Microsoft Copilot Studio, mostrando un claro interés en aplicar nuevas tecnologías en su campo.
Transformación Digital
Su rol actual se centra en impulsar la transformación digital y la mejora de procesos para la expansión comercial en emtelco.
Innovación de Procesos
Recientemente completó un curso en "Business Model Innovation" y celebra los reconocimientos de su empresa por proyectos transformadores.

Media Appearances

Johana has no verified media appearances

Work History

5-2021
Gerente de operaciones at emtelco
10-2016 - 5-2021
Ejecutivo de cuentas at emtelco
4-2016 - 5-2021
líder de cuenta at emtelco

Education

2010 - 2014
Ingeniera de sistemas from Fundación Universitaria María Caño
2003 - 2009
Tecnóloga en Telecomunicaciones. from Instituto Tecnologico Metropolitano

More Information

Social Presence :

Prographics :

Exp : 9 Location : Colombia Job Level : N/A Designation : Gerente de operaciones at emtelco
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Insights For Selling To Johana

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Johana is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Johana

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Johana move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Johana take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Johana

Personality Compatibility


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